Vacancy expired!
- Mobile device management of iOS device
- Windows System Administration, Azure and AWS services
- L2 Windows desktop support
- Administer servers and systems
- Recommend, install, maintain, optimize, troubleshoot, and document DFI Windows and
- VMWare server systems.
- Manage and support cloud infrastructure systems in Azure and/or AWS
- Research and maintain currency in relevant industry trends, provide recommendations for implementation of new technologies, generate project plans to ensure successful adoption of new technologies.
- Research, install, and maintain software monitoring systems to ensure the Department achieves its' goal of minimal downtime and peak performance.
- Provide reports and schematics as directed by the Operations supervisor.
- Act as a consultant to the Bureau's Solution Delivery (SD) section to ensure seamless deployment and maintenance of web pages, business systems and applications.
- Administer Active Directory domain infrastructure.
- Mobile Device Management
- Recommend, install, maintain, optimize, troubleshoot, and document DFI Apple iOS devices.
- Support software and hardware upgrades to mobile devices using mobile device management systems.
- Maintain clear and accurate records of services contracted, physical inventory, usage, procedures, and practices and other information needed to provide high quality service and support to agency staff and business partners.
- Work with agency managers, staff, and vendors to identity mobile device needs of the agency. Provide technical assistance to department management on proposed adoption of new equipment and services to meet those needs.
- Assist Operations Supervisor and senior IT staff in identifying and analyzing emerging mobile technologies useful to the agency in fulfilling its mission in a cost-effective way.
- Install, optimize performance, secure, troubleshoot, maintain, and provide comprehensive documentation for mobile technologies.
- Review and route usage detail and summary information for supervisor and internal audit review.
- Analyze billing information and work with vendor agency management to manage costs effectively. Make recommendations on efficiencies in mobile services to reduce cost.
- Develop, maintain, and document procedures and "how-to's" to ensure avoidance of system outages in the event of staff "outages" (vacations, etc ).
- Utilize approved processes to ensure that acquisition, transfer, and disposal of assets are consistent with Department and State standards.
- Must have extensive experience with standard industry practices including management of mobile devices.
- Provide first and second-level end-user IT support by email, phone, or in-person.
- Participate in triage of IT help desk tickets.
- Act as a backup support for the Department's telecom systems.
- Possess considerable logic and understanding to analyze and troubleshoot problems.
- Must be able to prioritize trouble calls and respond to emergencies and all levels of troubleshooting.
- Ability to perform as second level support as a secondary function.
Vacancy expired!