Vacancy expired!
Job Title :Client is looking for Technical Lead 2. Job Summary : Primary Skills Oracle Retail Oracle Retail Merchandising Oracle Retail Planning Support Activities: Service Management: - Participate and provide inputs for release planning - Act as the Client Delivery team point of contact for the portfolio - Support Service Management / process related activities performed by the SMO with relevant delivery data - Responsible for end to end services for the application cluster / portfolio being managed - Coordinate with onsite and offshore teams as necessary during project delivery including daily connect calls Service Tracking: - Ensure adherence to SOW requirements including client security and compliance needs - Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution - Ensure adherence to defined processes (like creating problem records performing timely RCAs creating knowledge articles maintaining application documentation etc.) - Prepare performance dash boards & management reports - Ensure schedule adherence for release requests and notify stakeholders in case of deviations Service Execution: - Conduct periodic data analysis perform RCA for any targets missed and customer escalations Report the findings to the Service Manager Implement all Corrective and Preventive actions - Deploy process as defined in the process handbook - Prepare release notes and ensure application documents are updated to reflect the changes made. Certification(s) Required :No Primary Skills : Oracle Retail Merchandising System, Oracle Retail Price Management, Google Cloud Platform Secondary Skills : Oracle DB, Unix, Kafka, ADF Billable Start date : Immediate Duration of the assignment : 6+ months
Vacancy expired!