Vacancy expired!
Performance Quality Analyst I/II-in office Houston TX, Las Vegas NV, Fond du Lac WI, Winston-Salem NC, or Mason OH-PS26856Location: Houston, Texas, United StatesNewRequisition #: PS26856Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.Performance Quality Analyst I-Houston TX, Las Vegas NV, Winston-Salem NC, Fond du Lac WI, or Mason OHResponsible for driving service quality excellence by evaluating the quality of services and interactions provided by organizations within the enterprise. Included are processes related to enrollment and billing and claims processing, as well as customer service written and verbal inquiries. Primary duties may include, but are not limited to: Assists higher level auditor/lead on field work as assigned, including performing special audits and targeted audits as requested by internal management. Participates in pre and post implementation audits of providers, claims processing and payment, benefit coding, member and provider inquiries, enrollment & billing transactions and the corrective action plan process. Analyzes and interprets data and makes recommendations for change based on judgment and experience, applies audit policy, and assesses risks to minimize our exposure and mitigate those risks. Documents audit results, documents findings, and suggests appropriate remediation.Performance Quality Analyst II-Houston TX, Las Vegas NV, Winston-Salem NC, Fond du Lac WI, or Mason OHResponsible for driving service quality excellence by evaluating the quality of services and interactions provided by organizations within the enterprise. Included are processes related to enrollment and billing and claims processing, as well as customer service written and verbal inquiries. Primary duties may include, but are not limited to: Assists higher level auditor/lead on field work as assigned and acts as auditor in charge on small and less complex audits. Participates in pre and post implementation audits of providers, claims processing and payment, benefit coding, member and provider inquiries, enrollment & billing transactions and the corrective action plan process. Demonstrates ability to audit multiple lines of business, multiple functions, and multiple systems. Analyzes and interprets data and makes recommendations for change based on judgment and experience, applies audit policy, and assesses risks to minimize our exposure and mitigate those risks. Works closely with the business to provide consultation and advice to management related to policy and procedure identified as out of date or incomplete and investigates, develops and recommends process improvements and solutions. Functions as a subject matter expert for discrepancy review, questions from team and business partners, and interpretation of guidelines and audit process. Acts as a mentor to peer auditors, providing training and managing work and projects as necessary.This position is posted as a job family and the selected candidate will be placed into the job level commensurate with their experiencePerformance Quality Analyst I Requires:
BS/BA
2+ years related experience in an enrollment and billing, claims and/or customer contact automated environment (preferably in healthcare or insurance sector)
Medicare Ops call center experience required
Call quality evaluation experience strongly preferred
Call coaching/feedback experience preferred
Experience identifying and implementing quality related improvements preferred
Quality audit experience preferred
or any combination of education and experience, which would provide an equivalent background .
Performance Quality Analyst II Requires:
BS/BA
3+ years related experience in an enrollment and billing, claims and/or customer contact automated environment (preferably in healthcare or insurance sector), including a minimum of 1 year related experience in a quality audit capacity
Medicare Ops call center experience required
Call quality evaluation experience strongly preferred
Call coaching/feedback experience preferred
Experience identifying and implementing quality related improvements preferred
Quality audit experience preferred
or any combination of education and experience, which would provide an equivalent background.
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.
Vacancy expired!