Job Description:
This job description outlines a role for a customer service representative who works directly with clients in person, offering product information, resolving customer issues, and ensuring customer satisfaction. Here's a breakdown of what stands out:
Key Responsibilities:
Face-To Face Interaction: The CSR will be engaging with customers directly, requiring good interpersonal skills and a personable demeanor.
Sales and Referrals: There's an emphasis on generating customer referrals and appointments, suggesting the role is customer service.
Product Presentation: The CSR is expected to present and explain the features/benefits of the Kirby Avalir Platinum system, which requires some product training.
Customer Relationship Building: Building trust with customers through communication is central to the role, making empathy and strong listening skills essential.
Problem Solving: The role involves troubleshooting customer complaints and offering solutions quickly and efficiently.
Desires Skills:
Customer Support Experience: Proven track record in customer service.
Active Listening & Communication: The CSR should be able to listen attentively and communicate clearly to solve problems and explain product benefits.
Adaptability: The ability to respond to different customer personalities and adapt the communication style is crucial.
Time Management: The role involves multitasking, handling customer accounts, and prioritizing tasks effectively.
Additional Requirements:
Flexible Schedule: Willingness to work evenings and weekends.
Compensation: The pay range is from $500 to $750 per week. Bonuses and commission.
Benefits:
Flexible schedule
On-the-job training
Referral program
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