Help Desk job vacancy in Madison, Wisconsin Chandra Technologies, Inc.

Vacancy expired!

Hourly Rate: $20 W2; $24 CTC/1099

Job Description:Working remotely requires the individual to have a smart cell telephone, Windows 10 computer with a current security/anti-virus program, headset, and a location with no distractions. No equipment will be provided by DET. There is no requirement to work remotely and if the individual would prefer to work in the office all COVID protocols are followed and in place; masks and adequate social distancing can be followed by staff in the office. This position will provide support to end users on a variety of IT issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices, and procedures within a particular support field. An ideal candidate would have previous IT Help Desk experience. Candidate should have approximately 6mo - 1 year of experience in an IT customer service field or in a customer support related area. Has knowledge of commonly used IT concepts, practices, and procedures. The IT Help Desk I position relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. This is a 24x7x365 support center position and may be asked to shift work hours or work overtime to provide adequate coverage if necessary.

Required Skills:

Customer Service, Basic IT Troubleshooting, Call center experience (5 years)

Preferred Skills:

Previous call center experience (5 years)

Help Desk – Customer Service, Basic IT Troubleshooting, Call Center Experience

Higher Competitive Rates will be considered for consultants with advanced skill set

Corp to Corp Resumes are welcome

Consultants may need a criminal background check

Higher Competitive Rates will be considered for consultants with advanced skill set<

Consultants may need a criminal background check

Contact Number:

Vacancy expired!

ID	#45923396
State	Wisconsin
City	Madison
Job type	Contract
Salary	USD $20 - $24 20 - 24
Source	Chandra Technologies, Inc.
Showed	2022-09-23
Date	2022-09-02
Deadline	2022-11-01
Category	Customer service
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Job Details

Help Desk

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