Job Details

ID #43606903
State Wisconsin
City Madison
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source MARS IT
Showed 2022-06-25
Date 2022-06-24
Deadline 2022-08-23
Category Customer service
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Help Desk Support

Wisconsin, Madison, 53701 Madison USA

Vacancy expired!

Project Description:
  • This position will provide support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
  • Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.
  • Has knowledge of commonly used concepts, practices, and procedures within a particular field. Help Desk capabilities with approximately 6mo - 1 year of experience in the IT customer service field or in a customer support related area.
  • Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Primary job functions do not typically require exercising independent judgment.
  • This is a 24x7x365 support center position and to provide adequate coverage an occasional shift in work hours and overtime may be necessary.

Vacancy expired!

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