Vacancy expired!
Job Description
Responsibilities include, but are not limited to, the following:
- Provides project management for ongoing client sample programs through daily customer communication and contact
- Be an internal liaison for clients so they only need to contact one person
- Empowered to make decisions on behalf of clients to provide superior service
- Assists Client Managers with managing various aspects of quote, proposal and RFI development for assigned opportunities
- Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission)
- Onboard new clients by asking appropriate questions and providing SampleKinect® training
- Submits and coordinates client requests for re-testing, additional testing, OOS investigations, and changes that are needed
- Provides support for other Client Service Associates when needed (e.g. absence, workload adjustment, site and regional balancing)
- Coordinates conference calls with client and other areas of Food Solutions as needed
- Contributes to assigned process improvement projects and supports implementation when needed
- Minimum of 2 years of direct food testing, high intensity customer service, or other business-related experience
- Experience in a scientific or logistics environment is heavily weighed
- Ability to work on multiple deadlines simultaneously
- Knowledge of other software applications (i.e. SFDC, NIMS) preferred
Qualifications
- Bachelor’s degree in a scientific, business or related field (or equivalent work experience)
- Flexibility to participate in meetings across various time zones outside core working hours
- Occasionally working extended hours in order to adhere to client deliverable timelines
- Excellent customer service skills, attention to detail, and ability to be persistent while maintaining tact
- Demonstrated computer skills – requires excellent MS Office experience (specifically Excel, Word, Outlook)
- Ability to learn technical chemistry and microbiology testing requirements
- Demonstrated ability to plan, multi-task and prioritize
- Demonstrated teamwork, communication, and organizational skills
- Proven ability to work independently
- Strong analytical skills
- Ability to communicate appropriately and effectively with internal and external clients
- Positive attitude and sense of urgency
- Thick skinned and able to take and give difficult news
- Able to accept responsibility for company errors
- Authorization to work in the United States indefinitely without restriction or sponsorship
Additional Information
As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work! We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, vacation, personal days, and dental and vision options.
Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.
Vacancy expired!