Vacancy expired!
Working under the close supervision of the Help Desk Supervisor; Bureau of TechnologyManagement (BTM), performs Level One troubleshooting and support for all BTM providedhardware and software solutions.
- Ability to work with diverse customers in a calm, respectful manner to address potentiallydifficulty situations.
- Ability to manage and work on multiple priorities or projects.
- Ability to document standard operating procedural documentation as it pertains for supportprocedures, and properly assigning unresolved incidents.
- Ability to effectively multitask and prioritize workload.
- Effective oral and written communication skills.
- Ability to work in a team oriented collaborative work environment.
- Understanding of the use of Help Desk incident management and asset management systems.
- Knowledge of State and Agency customer base and associated hardware and softwareapplications.
- Ability to perform diagnostics on hardware of software.
- Knowledge of general analytical and troubleshooting procedures.
- Knowledge of industry-standard computer application software, such as the MS-Office suite.
- Knowledge of IBM compatible computer hardware.
- Demonstrated technical competence in a customer support environment and knowledge ofinformation systems technology and operations.
- At least 2 years of support experience with Windows 10, and Microsoft Office 2019
- At least 2 years' experience with Network and Printer troubleshooting
- Must be proficient is typing skills and be able to multi-task.
- Prior Help Desk experience in a call center environment
- Previous experience using Incident and Knowledge base systems
- Desirable to have 2 years support experience with iOS devices
Vacancy expired!