Vacancy expired!
IO Datasphere, Inc. has been providing project management, software development and IT staff augmentation services to our clients in the Midwest and throughout the U.S. since 1996. We are an approved vendor on contract to provide software development and IT staff augmentation services for the States of Illinois, Michigan, Minnesota, Iowa, and Wisconsin. We also provide these services to businesses, as well as local and county governments, in the Midwest and nationwide. Our client is looking for a Systems Administrator professional. This position supports education in Wisconsin by serving on the internal technology support team. Support delivered by this position takes place in a complex, professional technical environment. Customers include client leadership, IT managers, and staff throughout client. This work is multitasking in nature, self-initiated, and usually conducted independently. However, the help desk team is also highly cooperative and collaborative.
Tasks- Responsible for supporting client staff’s technical needs
- Providing troubleshooting for resolving computer support issues
- Escalating when needed, configuring, maintaining, and deploying desktop equipment and related group policies (GPOs), and following established technical and procedural processes.
- Works to support desktop technologies, including extensive use of system management tools, as well as the use of numerous software services.
- Experience with Microsoft Office 365 & Windows 10 Support
- Strong communication (written and verbal)
- Experience with general software troubleshooting
- Experience creating standard operating documentation for processes that have not already been documented.
- Experience creating troubleshooting documentation for newly discovered software and hardware issues.
- Experience evaluating new hardware and software proposed for agency standardization.
- Experience with Remote support
- Experience with Workstation imaging
- Adaptable learner in IT
- Experience using Intune for remote and mobile device management
Vacancy expired!