Job Details

ID #14285789
State Wisconsin
City Madison
Job type Permanent
Salary USD Depends on Experience Depends on Experience
Source MARS IT
Showed 2021-05-26
Date 2021-05-25
Deadline 2021-07-24
Category Et cetera
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Systems (VOIP) Engineer

Wisconsin, Madison, 53701 Madison USA

Vacancy expired!

Project Description:

Administer servers and systems
  • Recommend, install, maintain, optimize, troubleshoot, and document Windows and VMWare server systems.
  • Manage and support cloud infrastructure systems in Azure and/or AWS
  • Research and maintain currency in relevant industry trends, provide recommendations for implementation of new technologies, generate project plans to ensure successful adoption of new technologies.
  • Research, install, and maintain software monitoring systems to ensure the Department achieves its' goal of minimal downtime and peak performance.
  • Provide reports and schematics as directed by the Operations supervisor.
  • Act as a consultant to the Bureau’s Solution Delivery (SD) section to ensure seamless deployment and maintenance of web pages, business systems and applications.
  • Administer Active Directory domain infrastructure.

Agency Telecom System Support:
  • Support software and hardware upgrades to VOIP telecommunications systems.
  • Work with agency managers, staff, and vendors to identity telecommunications needs of the agency. Provide technical assistance to department management on proposed adoption of new equipment and services to meet those needs.
  • Install, optimize performance, secure, troubleshoot, maintain, and provide comprehensive documentation for telecom technologies.
  • Assist vendors and internal staff with implementation and support of new and existing telecommunications and video conferencing equipment and services, including land-line telephone handsets.
  • Maintain clear and accurate records of services contracted, physical inventory, usage, procedures, and practices and other information needed to provide high quality service and support to agency staff and business partners using both traditional telecommunications and video conferencing.
  • Assist Operations Supervisor and senior IT staff in identifying and analyzing emerging voice and video technologies useful to the agency in fulfilling its mission in a cost-effective way.
  • Coordinate the use of video conferencing equipment. Train and support program area staff in the procedures required for conferencing with one or more external partners.
  • Review and route usage detail and summary information for supervisor and internal audit review.
  • Analyze billing information and work with vendor agency management to manage costs effectively. Make recommendations on efficiencies in telecom services to reduce cost.
  • Develop, maintain, and document procedures and "how-tos" to ensure avoidance of system outages in the event of staff "outages" (vacations, etc ).
  • Utilize approved processes to ensure that acquisition, transfer, and disposal of assets are consistent with Department and client standards.
  • Must have extensive experience with standard industry practices including administration and support of call center systems.
  • Systems Engineer will also be responsible for support and configuration of a small-scale VOIP call center system.

Support End-Users.
  • Provide first and second-level end-user IT support by email, phone, or in-person.
  • Participate in triage of IT help desk tickets.
  • Act as a backup support for the Department's mobile devices.
  • Possess considerable logic and understanding to analyze and troubleshoot problems.
  • Must be able to prioritize trouble calls and respond to emergencies and all levels of troubleshooting.
  • Ability to perform as second level support as a secondary function.

Knowledge /Skills/Ability (KSA):
  • Knowledge of Windows desktop support.
  • Professional oral and written communication skills.
  • Problem determination and resolution skills.
  • Knowledge of Cloud technologies such as AWS and Azure.
  • Working knowledge of Active Directory and Group Policy Management.
  • Experience in writing PowerShell scripts to automate system engineering tasks.
  • Experience managing Microsoft’s Internet Information Services (IIS).
  • Experience supporting organizations by working within a help desk ticketing system.
  • Expert working knowledge of Microsoft server operating systems.
  • Expert working knowledge of virtualization technologies such as VMware.

Vacancy expired!

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