Job Details

ID #1480234
State Wisconsin
City Milwaukee
Full-time
Salary USD TBD TBD
Source Wisconsin
Showed 2018-12-09
Date 2018-12-06
Deadline 2019-02-04
Category Food/beverage/hospitality
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Front Desk Agent-Westin Hotel Downtown Milwaukee (550 North Van Buren Street)

Wisconsin, Milwaukee 00000 Milwaukee USA

Vacancy expired!

Hours of Need:

1st and/or 2nd shiftPart Time and Full Time Positions Available!

Benefits Include:

Global Marriott Hotel Discounted Rates

Paid Time Off (PTO)

Affordable Health Insurance (Medical, Dental, and Vision)

Vacation Pay

401K

SUMMARY

The Guest Service Representative completes guest registration, room assignments, blocking, check out, and accounting procedures. Provides efficient, gracious, and professional guest service.

RESPONSIBILITIES

Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging Service Pledge and brand basics. Understand the WL Way.

Perform all duties on the position certification checklist. Ability to read, analyze, interpret, and effectively explain items such as common reports, guest folios, and emergency procedures. Know role in emergency situations.

Give a warm and sincere greeting. Check the guest in and out efficiently and in a friendly manner. Use the guest's name at least twice. Anticipate the guest's needs and exceed their expectations. Give the guest a fond farewell/warm good-bye. Thankthem and invite them back

Responsible for issued bank. Count bank at beginning and end of shift. Report all cash over/shorts to management. Comply with hotel and department accounting procedures.

Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.

Understand and consistently follow all cash handling procedures including the hotel credit and check cashing procedures.

Ensure all credit cards and cash funds are balanced throughout each shift. Follow PCI Compliance.

Effectively operate the hotel computer system or property management system upon certification.

Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings (i.e. mall, restaurants, and medical facilities).

Monitor room availability, selling strategies, discounts and frequent guest program benefits

Keep desk area clean. Understand that it is every associate's responsibility to keep the hotel clean and in immaculate condition. Complete daily/weekly cleaning schedule.

Assist in maintaining the cleanliness of the Lobby and Entrance.I

Read and initial log daily.

Maintain proper key control.

Follow brand check-in/check-out procedures for all guests.

Communicate properly and effectively with the guest, associates, and managers. Effectively respond to and resolve guest complaints.

Promote teamwork and associate morale.

COMPETENCIES

Flexibility/Adaptability

Organization Skills

Guest Focus/Customer Service

Reliability/Dependability

Judgment/Problem Solving

Motivation/Initiative

Cooperation/Teamwork

Vacancy expired!

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