Vacancy expired!
We are seeking a Front Office Manager to join our team at Generations Family Dental! Dental Background Required.
Position Title: Front Office Manager
Employee Status: Non-Exempt
Reports To: Front Office Manager
Job Summary
The Lead Dental Receptionist represents the practice in all facets of patient services, which may include, but is not limited to:
Assists in directing and coordinating the daily operations of the Patient Care Coordinator functions.
Provides assistance to staff as necessary to ensure compliance with department policies and procedures.
Report discrepancies to the Operations Manager.
Maintain patient flow to ensure patients are cared for in the most efficient and courteous manner.
Resolve patient concerns.
Oversees the daily activities of the dental reception area to ensure department standards are met.
Educates staff of any changes pertinent to their roles.
Greeting patients
Answering the telephone
Verifying and discussing insurance benefits
Scheduling appointments
Maintaining patient records
Discussing financial options.
Essential Duties
Greets visitors and patients entering the practice by their name and alerts appropriate staff of patient arrivals.
Takes patient photos for patient chart record.
Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.
Schedules and adjusts patient appointments to maximize the patient care and reach practice profit target.
Manages the daily, weekly, and monthly calendar to meet the practice production and collection goals.
Establishes, maintains and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.).
Communicates with patients regarding financial options. Reconciles financial records by receiving and recording patient payments.
Prepares correspondence, memos, condolence letters, and other documents, as requested by doctor.
Uses computer, fax, or courier service to transmit information or documents when requested.
Keeps the front desk and reception areas clean.
Organizes magazines to keep current and neat. Maintains stock and cleanliness of refreshment station.
Calls patients the day before to remind them of a scheduled appointment time, or monitors the automatic communication system and maintains accuracy.
Adheres to all safety and health regulations.
Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed.
Keeps staff and doctor informed of scheduling problems, issues or concerns.
Organizes daily charts and provides to clinical staff for review.
Registers new patients, provides necessary paperwork, and insures all required documents are completed by the patient.
Documents basic insurance information on the patient’s chart for quick reference.
Determines insurance eligibility, limitations and payment estimates necessary to facilitate financial arrangements.
Records all financial discussions with patients on the chart and enters this information in the computer.
Solidifies the financial agreement with the patient, such as payment amount and schedule.
Prepares and mails patients’ statements each month on a regular billing cycle.
Makes collection calls and follows through with correspondence regarding collection when unable to contact patient on the telephone.
Educates patients, as necessary, regarding insurance, their responsibility and basic terminology.
Processes and submits insurance claims daily.
Monitors and follows-up on outstanding claims.
Sends information as requested by insurance companies such as x-rays, charting, narratives and other documentation for processing the claim when applicable.
Provides insurance predetermination documentation to patients if required, contacts the patient to make financial arrangements, and schedules treatment.
Corresponds with insurance companies to resolve payment delays, requests for additional information, or to discuss treatment that has been denied coverage.
Handles all inquiries concerning insurance on a daily basis.
Knowledge/Skills/Abilities
Knowledge of Patient Care Coordinator procedures.
Knowledge of English composition, grammar, spelling, and punctuation.
Skilled in the use of standard office equipment including: telephones, calculators, copiers, fax, computers, and computer software (MS Excel,Word, Practice Management software).
Ability to maintain composure and professionalism when exposed to stressful situations.
Ability to engender trust from the doctors, co-workers, and patients.
Maintain confidence with the patient regarding abilities of doctor(s) and staff.
Ability to work cooperatively with management, staff, and patients.
Ability to prioritize, organize, and complete tasks in a timely and independent manner.
Ability to accept constructive criticism.
Ability to understand and follow written and verbal instructions.
Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.
Ability to communicate and express thoughts and ideas competently.
Ability to quickly grasp relevant concepts regarding duties and responsibilities.
Ability to greet visitors professionally and courteously.
Education / Experience
High school diploma or equivalent
Physical and Environmental Requirements
May be required to lift up to 10 lbs.
Active movement throughout the day: sitting, walking, standing, squatting, bending, stooping, reaching, etc. (not a sedentary position).
Vision: close vision, depth perception, and ability to adjust focus.
Hearing: able to satisfactorily communicate with patients, doctor, and other staff members to ensure that verbal communication is clearly understood, or a satisfactorily-equivalent method of communication.
Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment.
May be required to administer first aid or CPR.
Occasional exposure to toxic or caustic chemicals and radiation.
Exposure to moderate noise levels.
Exposure to hectic, fast-paced, high anxiety environments.
Additional or different duties may be assigned occasionally at employer's discretion.
Vacancy expired!