HelpDesk support job vacancy - Job Vacancies in USA

Vacancy expired!

HelpDesk support

BCforward is seeking a highly motivated and experienced

HelpDesk support

Madison, WI 53784

Title: HelpDesk support

Location:

Madison, WI 53784

Duration: 1 year contract

HelpDesk support for the Wisconsin Immunization Registry.

Entry-level position with access to learning opportunities for the next step.

Reports to client's office 3-5 days per week in downtown Madison, WI.

Primary Responsibilities:

Assists outside entities (Schools, providers, etc.) to reset passwords and troubleshoot other system issues.

Interacts with the Client and Gainwell Technologies staff to gain an understanding of the business environment, technical context, and organizational strategic direction.

Troubleshoot user calls and emails.

Gains an understanding of how the WIR application works. Builds on that knowledge daily.

Defines scope, plans, and deliverables for assigned projects.

Understands and uses appropriate tools to analyze, identify, and resolve business and or technical problems.

Prepares system documentation. Conforms to security and quality standards.

Meet customer service level agreement of returning phone calls and emails in determined timeframe.

Position Requirements:

Education: Associates Degree, Bachelor's Degree, or equivalent experience.

Experience: 0 to 2 years.

Must be able to multi-task.

Strong and effective customer service skills, interpersonal, and conflict management skills.

Great phone demeanor and strong customer service skills.

Strong organization, planning, communication, diplomacy, and presentation skills required.

Ability to work effectively in a team and with clients.

Organized. Follows through and follows up without supervision.

Ability to work in a fast paced environment due to the COVID-19 pandemic.

Basic understanding of modern software design and development methodologies.

Microsoft Office proficiency (Word, Excel, PowerPoint, Outlook).

JIRA experience is a plus.

Please share me the updated resumes to

About BCforward:

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

www.BCforward.com

Interested candidates please send resume in Word format Please reference job code 160903 when responding to this ad.

Vacancy expired!

ID	#31971887
State	Wisconsin
City	Monona
Job type	Contract
Salary	USD TBD TBD
Source	BCforward
Showed	2022-01-18
Date	2022-01-18
Deadline	2022-03-19
Category	Customer service
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Job Details

HelpDesk support