Job Details

ID #46074249
State Wisconsin
City Oshkosh
Job type Permanent
Salary USD TBD TBD
Source Global Data Consultants
Showed 2022-09-29
Date 2022-09-28
Deadline 2022-11-26
Category Et cetera
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IT Executive Support Technician

Wisconsin, Oshkosh, 54902 Oshkosh USA

Vacancy expired!

Overview

GDC IT Solutions is currently seeking a

IT Executive Support Technicianin the

Oshkosh, WIarea.

Position OverviewThe IT Executive Support Technician will work within the IT Services Team which includes supporting desktop, laptop, thin-computing, mobile devices, digital signage, conferencing solutions & equipment, and workstation peripheral devices in the office and manufacturing environments. This role is expected to act independently, solve complex problems, and fulfill requests with minimal supervision. The successful candidate will possess a high degree of professionalism, discretion, excellent customer service skills and knowledge of a modern Microsoft / Apple IT environment. The role requires flexibility in working hours, the ability to support the executive team during off-hours, and the requirement to be on-site daily.

Responsibilities

These duties are not meant to be all-inclusive and other duties may be assigned.
  • Responsible for resolving complex problems with company PCs, conferencing systems and rooms, multi-function printers, mobile devices (iPhones/iPads) and PC accessories experienced by executives and executive support staff.
  • Notify and facilitate high-profile meetings through engagement with the appropriate technology and media production teams.
  • Manage the relationship between the technology and executive team by representing the executive's needs during the planning and execution of product implementations.
  • Notify and train executives and executive administrators on new technologies, changes and upgrades/enhancements of current software or hardware
  • Establish trust and maintain a high level of confidentiality for all activities/tasks
  • Coach and mentor team members by providing guidance on policies and procedures as well as assisting with question resolution.
  • Interacts with third party service providers to resolve problems and fulfill requests.

Minimum Qualifications

  • Bachelor's degree in Information Technology, Computer Science, Engineering or equivalent.
  • Five (5) or more years of experience in desktop support, service desk, or related experience.
  • Ability to travel up to 10% as required for off-site executive support.
  • Experience working with video and audio-conferencing services such as Webex, Zoom, and Microsoft Teams.
  • Experience and proficiency with software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.
  • Experience supporting mobile devices and mobile applications.
  • Customer focused with ability to promptly answer support related email, phone calls, and other electronic communications.
  • Ability to effectively communicate at all levels of the organization.
  • Ability to work in a team environment.
  • Strong organizational skill with exceptional follow through and attention to detail.
  • Strong time-management and prioritization skills, able to multi-task and prioritize competing requirements and meet deadlines.
  • Ability to work in a fast-paced environment where requirements are constantly changing.

WORKING CONDITIONS/PHYSICAL DEMANDS

Physical Demands: Frequent Sitting, Hearing, Talking, Visual, Typing; Occasional Manual Dexterity; Seldom Standing, Walking/Running, Reaching, Climbing, Driving, Bending/Kneeling, Fine Dexterity, Upper Extremity Repetitive Motion, and Lifting/Carrying and Pushing/Pulling up to 50lbs.

Preferred Experience
  • Relevant industry recognized certifications (Certified Microsoft Technology Associate (MTA) - IT Infrastructure, Certified ITIL Foundation, etc.).
  • Previous experience with white glove IT support for company executives.

What We Do:

GDC is a full-service IT Staffing and Solutions company specializing in the areas of IT talent placement, application development, multilingual service desk, networking and infrastructure, business intelligence, and project management.

Why Work for GDC?
  • Cutting Edge Technology and Innovation
  • Career Growth Opportunities
  • Employee-Centric Environment
  • Comprehensive Benefits Package
  • Holiday and Vacation

Equal Opportunity Workplace:

GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

#DICE #IND

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