Job Details

ID #15442589
State Wisconsin
City Kenosha-racine
Job type Permanent
Salary USD TBD TBD
Source HCL America Inc.
Showed 2021-06-14
Date 2021-06-11
Deadline 2021-08-10
Category Architect/engineer/CAD
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Desk side Engineer

Wisconsin, Kenosha-racine, 53401 Kenosha-racine USA

Vacancy expired!

Hi,

HCL is hiring Desk side Engineer at Racine, WI 53402.If you are interested then please send me your updated copy of resume.

Job DetailsPosition: Desk side Engineer Location: 1525 Howe Street, Racine, WI 53402Duration: Permanent Hire

Job Description:This position assists customers, end users and operating staff with technical support of desktop computers, applications, and related technology. Interaction with multiple levels of end users, managers, dispatch partner is required.

Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.

Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

A good understanding of general IT services is required. Smart Hands services and cooperation with subject matter experts to provide eyes, hands and feet in support of Networking Equipment, Servers, Telecoms and other IT related equipment. Excellent communication and verbal skills.Roles & Responsibilities include (but are not limited to):-Accurately testing, identifying, repairing, resolving, and documenting end user technical issues for basic Desktop/Laptop/Workstation support, basic connectivity support (wired and wireless), PDAs, BlackBerrys, Smartphones and basic printer support-Support users with Apple Mac and IOS devices-Support Multifunctional Devices (MFD) for issues like Scan to Email, Scan to Fax, Email to Fax etc.-Support In-country PBX networks and PSTN interfaces-Support Hardware/Software selection and Procurement effort-Support Hardware Refresh, Redeployment and Disposal activities-Troubleshooting and resolving software issues. Ability to install, configure, reconfigure or reinstall software including remote support-Reimaging computers/hard drives in accordance with customer standards-IMACD function including installation and decommission.-Backing up and restoring settings and associated systems administration activities-Taking ownership of issues from end-to-end to reach a resolution for all appropriate requests and incidents.-Categorize and prioritize end user support requests and service requests by utilizing a Remedy ticketing system to track tickets and provide up-to-date status and information. -Move equipment associated with escalated help desk incidents and service requests-Performing asset inventory activities as needed. -Trains and orients users on use of hardware and software.-Recommends and / or performs upgrades on systems to ensure longevity.-Support VIPs on site, if need be-Coordinate with local cabling vendor for cabling requirements-Video Conference Support-Asset Management -SCCM troubleshooting- Performs other duties as assigned

Desired Experience:-At least 6 years hands on experience in field Support Services -OEM Certified Technician for ordering parts through OEM and parts replacement -Strong Microsoft Office skills (Outlook, Word, and Excel)-Strong Microsoft operating System installation and troubleshooting skills-Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers-Basic knowledge to support Mac devices-Knowledge to support Multifunctional Devices, Smart Phones, PDAs & BYOD-Broad experience in IT related services with basic understanding of Networks, Intel Servers and Telecoms-Strong customer service skills-Ability to provide consistent, excellent customer support to entire staff, representing a variety of personalities and management levels-Strong written and verbal communication skills-Must be detail oriented and self-motivating-Ability to successfully pass a background security check -Experience including remote control of PCs and video conferencing knowledge-Handling of Tape Media and basic Back-ups loading and loading techniques-Rotational On-call for executive support

Candidate must be authorized to work in the U.S. We are unable to sponsor work visas at this time.

About HCL
HCL Technologies (HCL) empowers global enterprises with technology for the next decade today. HCLs Mode 1-2-3 strategy, through its deep-domain industry expertise, customer-centricity and entrepreneurial culture of ideapreneurship enables businesses to transform into next-gen enterprises.HCL offers its services and products through three lines of business - IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products & Platforms (P&P). ITBS enables global enterprises to transform their businesses through offerings in areas of Applications, Infrastructure, Digital Process Operations, and next generation digital transformation solutions. ERS offers engineering services and solutions in all aspects of product development and platform engineering while under P&P. HCL provides modernized software products to global clients for their technology and industry specific requirements. Through its cutting-edge co-innovation labs, global delivery capabilities, and broad global network, HCL delivers holistic services in various industry verticals, categorized under Financial Services, Manufacturing, Technology & Services, Telecom & Media, Retail & CPG, Life Sciences, and Healthcare and Public Services.As a leading global technology company, HCL takes pride in its diversity, social responsibility, sustainability, and education initiatives. As of 12 months ending on September 30, 2019, HCL has a consolidated revenue of US9.3 billion and its 147,123 ideapreneurs operate out of 44 countries. For more information, visit www.hcltech.com

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