Senior Network and Infrastructure Engineer- Level 4

The Senior Network & Infrastructure Engineer is a key role within the Services Department. The position has three primary responsibilities. The first responsibility is for the technical management of network and infrastructure projects, directly assigned, for their clients. An additional primary responsibility is to provide technical Level 4 escalation support for all Service Desk (MSP) incidents, as well as Professional Service clients. The final primary responsibility will be to act as the senior technical approver on all Professional Scopes of Work (SOW).Responsibilities:Technical Project Management (May Include Travel)Oversee and manage assigned projects to ensure proper implementation and configuration, leading to successful project completion.Constant internal and external communication is required to inform all necessary parties of the project status.DocumentationCreate effective documentation (customer-facing and internal) for assigned projects to provide necessary information to clients and relevant staffTimely and accurate submission of time sheets, PTO forms, and expense reports.Ensure proper association of billable and non-billable time.Note: All documentation must occur within their designated internal applications and tools.Professional SOW Architecture & DesignWork with senior staff to create, review, and approve the architecture, design, staging, task list, etc., for all networking and infrastructure projects to ensure they are accurately and thoroughly scoped. This may include properly sizing hardware or software needs.Level 4 Technical Escalation SupportProvide L4 technical escalation support for the Professional & Service Desk team in remediating project and ticket issues.Development Environment ManagementResponsible for the overall architecture, design, implementation, and management of the Dev Environment as directed by the VP of IT Services.Pre-Sales Client Meetings (May Include Travel)Perform remote and on-site client visits, primarily during project implementation but possibly beforehand to ensure proper scoping.May also be asked to attend conferences or tradeshows.Internal ITThis role will be responsible for the oversight of internal IT functionality, projects, and directives as guided by the VP of IT Services.Training & CertificationsThis will include studying, completing, and maintaining any required vendor certifications or training needed to benefit the Services Department