Customer Support Representative I

JOB REQUIREMENTS: Name: Customer Support Representative I Req #: 54044 The Customer Support Representative I provides excellent customer care to customers in a timely manner with an emphasis on providing accurate information, effective communication and issue resolution. The hours for this position are 10:30am - 7:00pm, Monday through Friday. Provides excellent customer care to customers in a timely manner. Provides accurate information to customers in a friendly manner. Seeks out answers to questions within the materials and tools available. Escalates calls as appropriate ensuring a soft transition if an inquiry is beyond scope of knowledge. Achieves incoming call goals. Maintains product knowledge through training and continuing education. Fosters a positive team atmosphere in all functions of Customer Support. Maintains a "customer first" attitude at all times. Performs other duties as assigned. Act as SAP Super User within functional area as assigned. "We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law." Generac Power Systems Inc. is an equal opportunity employer/Minorities/Females/Vet/Disability. OTHER EXPERIENCE AND QUALIFICATIONS: 6 months of experience in a customer support role. APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/3000677B15314C19