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755821BRJob Title:Geek Squad Service Hub Field Lead (temporary assignment)Job Category:Services/Installation/RepairStore NUmber or Department:002604-120-Milwaukee Del Pad-WhseJob Description:The Geek Squad Service Hub Lead will be directly responsible for the support of the fulfillment of on-site Geek Squad delivery of Home Theater and Appliance products. Our Geek Squad Service Hub Lead partners with Supply Chain teams on-site to support operational and inventory processes.Key accountabilities:
Communicates with consistency while protecting the Geek Squad brand both internally and externally to effectively execute the Company and Geek Squad Strategies within their area.
Oversees in-building processes for Geek Squad, including load in and load out of delivery vehicles, inventory and vehicle paperwork, and billing.
Validates inventory management processes are followed to minimize shrink and ensure proper level of inventory.
Supervises Operations Agent tasks, including Client pre, during, and post-delivery support, and Agent support.
Reviews Client feedback and escalations. Addresses opportunities through direct communication with Clients and Agents.
Works with Department of Defense to assist in resolution of escalated Client issues, including the issuance of gift cards for Client satisfaction.
Basic Qualifications:
1 year of leadership experience OR 1 year of Military leadership experience; inclusive of coaching, training, recognition, and performance evaluations
1 year Consumer Electronics or Appliances Industry experience or 1 year of call center experience.
21+ years of age
Valid driver's license with clean driving record
Preferred Qualifications:
1 year experience managing a remote workforce.
1 year consumer electronics repair or installation experience.
Req #:755821BRAddress Line 1:1822 DOLPHIN DRCity:WaukeshaState:WIZip:53186Job Level:Individual ContributorEmployment Category:Full TimeBrand:Geek SquadAbout Us:About Geek SquadIt all began with a few oddly dressed heroes fixing computers. Today, we’re an army of Agents more than 18,000 strong, on a singular mission to rid the world of rogue technology. We’re still oddly dressed, but we’re now oddly dressed and saving the day across the globe. If you’re techno-exceptional, good with people and great at having fun while doing top-quality work, we invite you to join our illustrious ranks.Best Buy Company and its Family of BrandsBest Buy is the world’s largest multi-channel consumer electronics retailer with stores in the United States, Canada, and Mexico. We are the 11th largest online retailer in the U.S. and Canada, we have the number one customer loyalty program of its kind and more than 1.6 billion visitors to our websites and stores each year. Our more than 165,000 employees are committed to helping deliver the technology solutions that provide value, enabling access to people, knowledge, ideas and fun – whether online, via mobile device or in our stores.Additional Job Information:Join our team!While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.Ready? Let's do this!If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.Not ready to apply? Connect with us on LinkedIn , Facebook at https://www.facebook.com/bestbuy/ , or Twitter at https://twitter.com/bestbuycareers .Search Categories:Geek Squad, Retail Jobs
Vacancy expired!