Employer Installation Specialist - Wausau, WI job vacancy

Vacancy expired!

This role is temporarily remote. Training is conducted virtual from your home. This role is an onsite role and you will transition once training is completed to work in the office in the future. Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. SM Working in Operations at UnitedHealth Group is one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. SM The Employer Installation Specialist is responsible for the installation of assigned accounts. This position is responsible for overall employer contract loading using various databases and / or source documents. You may research installation issues and develop customer specific resolutions. This also may include auditing contract loads for adherence to quality measures and reporting standards. This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am - 5:00pm. This role will eventually transfer back into the office located at 115 W Wausau Ave. Wausau, Wisconsin 54401. All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities:

Handling Electronic Eligibility Files and supporting the UMR Enrollment System
Work directly with external and internal customers including vendors
Responsible for analyzing system, manual and workflow processes and making appropriate recommendations for improvement
Manage improvement from recommendation to completion, by creating specifications, test plans, working with the IT area, testing, production review and implementing new procedures or training materials
Loading and support of all eligibility files for new and existing customers for UMR
Handles outgoing eligibility files for ID card, pharmacy vendors and many other vendors
This position supports the Enrollment System and process and all projects supporting this system, which include: mandates including the HIPAA 834 and 270 / 271 Transactions
Installation of assigned accounts, including, but not limited to: structure building and billing set up, structure revisions, researching and resolving structure issues, database loading, and preparation of plan materials such as administrative documents and customer education materials
Positions are responsible for overall employer contract loading using various databases and / or source documents
May research installation issues and develop customer specific resolutions
May include auditing contract loads for adherence to quality measures and reporting standards
Analyzes and investigates
Provides explanations and interpretations within area of expertise

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:

High School Diploma / GED (or higher)
Ability to work Monday - Friday, 8:00 am - 5:00 pm, flexible hours with overtime on weekends and throughout the week
You will be asked to perform this role in an office setting or other company location, however, may be required to work from home temporarily due to space limitations
If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Telecommuting Requirements:

Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Ability to keep all company sensitive documents secure (if applicable)
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

1+ years of experience with business analysis
Experience in the healthcare insurance industry
Experience writing and executing test plans in either a QA or UAT capacity
Project coordination experience
Experience with DB2 and / or Mainframe
Experience working with programming in web-based application and / or databases
Experience acting as a liaison between business and IT teams

Soft Skills:

Knowledge of project methodologies - being able to manage small projects
Experience working with process improvement teams

Physical and Work Environment:

Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer
Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non-clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us. You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work. SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: UnitedHealth Group, UnitedHealthcare, training class, customer service representative, customer service, CSR, Data Entry, phone support, Technical, Analyst, eligibility, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO

Vacancy expired!

ID	#15429153
State	Wisconsin
City	Wausau
Job type	Permanent
Salary	USD TBD TBD
Source	UnitedHealth Group
Showed	2021-06-14
Date	2021-06-13
Deadline	2021-08-12
Category	Software/QA/DBA/etc
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Job Details

Employer Installation Specialist - Wausau, WI