The position will manage, prepare and direct funeral services and coordinate the delivery of remains to the mortuary under the supervision of a licensed funeral director. The major objectives are to provide the highest quality services and products and to satisfy the needs of any client family. Geographic boundaries for this position may encompass more than one firm or location in a given area of multiple company operations. Position includes on-call rotation hours that includes evenings, nights, weekends and holidays.
Essential Job Duties and Responsibilities
- Demonstrate Core Values of Excellence, Trust, Care and Growth in performing all aspects of position.
- Maintain a positive work environment by behaving and communicating in a manner so that you get along with families, co-workers and management.
- Remain up-to-date on Navigator reading as assigned.
- May be required to perform Pre-arrangement Family Service Associate function of assisting client families with requested service arrangements, selection of funeral merchandise and other products and financial arrangements. Where licensed and applicable.
- Plan and effect placement of casket in visitation area, adjust light fixtures and arrange or supervise arrangement of floral tributes.
- Direct casket bearers in placement and removal of casket to and from funeral coach, chapel or other place of service and interment location.
- Direct and usher families and service attendees in and from the place where funeral services are conducted.
- Coordinate all service arrangements and details with clergy, other presiding persons, fraternal or military organizations who may participate in the conduct of the funeral service.
- Obtain knowledge of the geographic location of all hospitals, cemeteries, crematories, churches, synagogues, and other places where funeral services may be held including traffic patterns to and from each location and entrance and exit points of each building.
- Communicate with each clergy and/or celebrant in the market area as to the conduct of individual funeral services (i.e. musical preference, open or closed casket, traditional or contemporary attitudes).
- Treat decedent with respect and decorum.
- May lead funeral procession from place of service to interment site.
- Assist with visitation by ushering and directing families and visitors of deceased to and from visitation area.
- Assist in the transportation of family members assuring timely departure and arrival as agreed with client family and arrange family automobiles in funeral procession in accordance with the client family’s wishes.
- Ensure that all associates participating in a given funeral service are performing their assigned functions and in place at designated times.
- Arrange and coordinate shipment of decedent to and from other cities and localities.
- Light housekeeping to keep the facilities and grounds in perfect order. This includes keeping work areas tidy, picking up litter on the grounds and general straightening up.
Essential Physical Responsibilities
- Ability to tolerate exposure to hazardous substances subject to government requirements.
- Occasional lifting, pushing and pulling, with assistance, of objects up to approximately 600 pounds.
- Manual dexterity required for clerical tasks.
- Occasional stooping, bending, pushing, pulling and carrying objects weighing up to approximately 30 pounds for short distances.
- Ability to travel by standard methods of transportation.
- Must be capable of communicating with management and supervised employees.
High School or equivalent
Associate Degree in Mortuary Science plus sixty (60) additional credits from an accredited college or university
Passing the National Board Examination
Licenses & Certifications