Global Service Center Delivery Engineer

The Global Service Center Delivery Engineer is responsible for providing high-level technical assistance and ensuring service and support is provided to clients at agreed levels. This Engineer is responsible for the following tasks: architecture, design, implement, troubleshoot, analyze and maintain the IT Infrastructure of internal and external customer environments; including network connectivity and utilization, Windows server administration, virtualization, performance tuning, backup and restore. Identifies, researches, and resolves technical problems.

Maintain documentation of client networks and systems. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks and provide support for escalated trouble tickets. We are seeking a strong Senior Engineer candidate who can help evolve our managed services portfolio and deliver excellence to our clients who need systems engineering expertise.

ROLES AND RESPONSIBILITIES:

• The role is a technical, customer facing role that is accountable for the end-to-end customer deployment experience.
• Implement and recommend viable architectural approaches that support long term maintainability, availability, extensibility, and interoperability of enterprise applications and infrastructure
• Deploy, manage, test, upgrade, and integrate Windows components and services, such as AD, DNS, SQL, etc.
• Experience with workload migrations to Hyperscale and VMware environments as well as the ability to deploy Azure infrastructure and move workloads to Azure.
• Experience with VDI, including design, implementation, and maintenance a plus.
• VMware management, troubleshooting and experience with vCloud.
• Window and Linux environments administration

• Ensure customer up-time by managing backup and recovery solutions.
• Handle escalations from the service delivery team for a variety of client issues.
• Continuously train and educate engineering staff to improve our ability to rapidly respond to client needs.
• Consult with the client services, sales team and internal team on evolving client requirements based on changes in the telemetry of their environment.
• Consult with the product team on enhancements to products and services based on intimate familiarity with client environments. Communicates effectively with an internal team with regards to events and changes transpiring at client sites.
• Participate in “on-call” rotation as needed.

ADDITIONAL DUTIES AND RESPONSIBILITIES:

• Continually seek opportunities to increase customer satisfaction and deepen customer relationships.
• Identify key engagement and solution risks and define mitigation strategies.
• Experience with DevOps – Agile methods highly desired.
• Provide leadership and mentoring for technical resources on your project teams.
• Ensures all documentation, environment hand-over to support team and onboarding is completed.
• Communicate effectively with non-technical staff and with members of cross-functional teams.
• Communicate escalated issues to the department head as necessary.
• Responsible for entering time in our ticketing system daily prior to end of a workday.
• Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.

DESIRED QUALIFICATIONS:

• BS in Computer Information Systems, Computer Science, and Engineering or 7+ years of experience working and supporting IT environment
• Deep technical experience in infrastructure design including private and public cloud, networking, virtualization, identity, security and storage
• Understanding of how to build resilient multi-site architectures
• Experience with Azure Resource Manager, Resource Groups, Virtual Networks, Azure Virtual Machines, Azure Blob Storage, PowerShell DSC, Azure Automation, Azure Active Directory, and Azure Site Recovery
• The expertise of Microsoft Products(O365, Azure, Active Directory, Windows, Windows Desktop OS, SCCM, SCOM, SCSM, and SQL)
• Azure Core Platform: Compute, Storage, Networking. Data Platform: SQL, Azure DB.
• Experience with Azure Governance and Best Practices (Role-Based Access Control, Networking Architectures, Cost Management controls, etc.).
• Knowledge of Iaas, Baas, Public Cloud, and Paas.
• Experience with DR technologies using Zerto a plus.
• Comfortable being part of a high-performance team and working hard to overcome big challenges on tight timelines while maintaining a work-life balance.
• Enjoys a transparent, high-communication environment.
• Have a Microsoft MCSA, MCAAA, MCSE or VCP certification or be able to achieve 6-months after hire.
• Experience with storage systems and managing SAN fabric.
• Network experience and troubleshooting skills with Switches, Routers, Firewalls and a good understanding of OSPF, VLAN, NAT, VPN, NSX, UTM Security.
• Organizational and project management skills.
• Working knowledge of O365 and SharePoint.
• Experience with VoIP Administration.
• Key understanding of monitoring systems.
• Scripting abilities and techniques examples including but not limited too; batch, PowerShell, and bash.
• Understanding of Service Management operational frameworks such as ITIL and functions including Service Desk, Change Management, Incident Management, Capacity Planning, Service Level Agreements, Disaster Recovery and Business Continuity Planning.

Green House Data offers outstanding competitive benefits! Want to know more?

Here are just some of the things that we can offer you:

• Flexible Paid Time Off ( YOU take the time you need. )
• 8 Day Holiday Pay.
• Paid Volunteer Day.
• Employer Contributed 3 Tier Medical Plan Options.
• Employer Contributed Dental Plan.
• 100% Employer-Paid Vision Plan.
• 100% Employer-Paid Short Term Disability Plan.
• 100% Employer-Paid $50,000 Life Insurance Plan including AD&D
• Voluntary Long Term Disability Plan.
• Voluntary Benefits including; Accident, Critical Illness, and Medical Bridge Options.
• Additional Supplemental Life Insurance Plan including Spouse and Children.
• 3% Employer Match Simple Retirement IRA Plan.
• Life Assistance and Wellness Programs.
• Green Initiatives.
• Training and Development Programs.
• Employee Events.
• 100% Employer Paid Gym Membership.
• AND MORE

Are you ready to join us?

Click the Apply button and let's talk.

Green House Data is an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, handicap, or any other legally protected status recognized by federal, state or local law.