Job Details

ID #4167214
State Wyoming
City Cody
Full-time
Salary USD TBD TBD
Source Hampton Inn & Suites Cody, WY
Showed 2020-06-24
Date 2020-06-16
Deadline 2020-08-15
Category Accounting/finance
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Hotel General Manager

Wyoming, Cody 00000 Cody USA

Vacancy expired!

General Manager Job Description

Position Summary: As the General Manager, you have a wide range of management responsibilities, coupled with the day-to- day supervision of full-time and part-time personnel, which at times, may include duties of all hotel staff.

Reports to: The Regional Manager assigned to the hotel is your immediate supervisor.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Planning a. Sets appropriate objectives for hotel performance.b. Develops accurate plans and forecasts for the hotel.c. Assists the Regional Manager in the development of a marketing plan.d. Develops appropriate staffing model for the efficient operation of the hotel.

2. Implementation of Hotel Plans a. Handles crisis situations within the guidelines of Company policies and procedures.b. Takes advantage of opportunities to improve hotel operations and performance.c. Provides accurate, timely and complete input to the Regional Manager assigned to the hotel concerning changes that will affect hotel performance.d. Understands the unique aspects of the hotel market area and its guests.

3. Human Resource Management a. Maintains confidentiality regarding the hotel, employees and guests.b. Provides effective leadership and supervision.c. Effectively recruits and retains employees.d. Effectively communicates expected standards.e. Ensures that the staff adheres to hotel personal appearance/dress code policy.f. Effectively delegates duties and responsibilities to employees.g. Understands and uses the pay scale effectively, fairly, and consistently.h. Conducts effective performance reviews with subordinates.i. Communicates effectively with employees.j. Sets high, but reasonable, performance goals with employees.k. Listens to employees' suggestions and follows up on them.l. Gives appropriate feedback and recognition to subordinates.m. Develops and maintains a work atmosphere that encourages cooperation and reduces conflict.n. Understands how to motivate employees to achieve high standards of hospitality and cleanliness of the hotel.o. Handles employees' concerns, and grievances, effectively and on a timely basis.p. Maintains effective self-development program.q. Responsible for effectively training staff with on-the-job training, policies and procedures.

4. Safety a. Understands proper safety procedures and properly trains employees to perform duties correctly and safely.b. Effectively administers HazComm 2012/SDS/OSHA standards.c. Immediately corrects unsafe practices and conditions in the work areas.d. Understands and implements safety, security, and preventative procedures relating to employees and guests.e. Effectively administers the Bloodborne Pathogens standards.f. Maintains emergency procedure binder with instructions to staff on how to respond to emergencies.

5. Security a. Maintains a good working relationship with local law enforcement agencies.b. Follows security procedures for using master keys and electronic lock system.c. Maintains necessary logs for master keys and key control system.d. Looks for potential safety hazards and security risks and remedies them.

6. Qualitya. Understands quality standards and communicates them effectively to employees.b. Works continually to upgrade the quality of the hotel.c. Understands and effectively uses all procedures related to maintaining quality of service.d. Identifies and solves quality problems quickly.e. Maintains quality during all levels of occupancy volume.f. Inspects required number of guest rooms each day to maintain quality "guest ready" rooms.

7. Servicea. Understands what is meant by "good guest service" (Provides the public with uniform, consistent, efficient, courteous, high-quality service in addition to a clean hotel and grounds.)b. Sets an example of good guest service for employees to follow.c. Handles guest complaints effectively and responds in a timely manner.d. Understands and reacts effectively to the needs and interests of guests.e. Ensures that employees know how to handle guest complaints effectively.f. Works constantly to upgrade service provided by the hotel.

8. Maintenancea. Maintains an effective preventative maintenance program.b. Evaluates equipment problems correctly and knows how and when to ask for assistance.c. Maintains consistently high standards of cleanliness and condition at all levels of occupancy.d. Effectively administers the lockout/tag out program.

9. Community and Guest Relationsa. Effectively builds a positive image for the hotel in the community.b. Actively participates in appropriate community service organizations.c. Makes guests feel at home in the hotel.d. Knows and recognizes regular guests.e. Promotes Company/Brand guest loyalty programs.f. Responds to Social Media Reviews in a timely manner according to Brand requirements.

10. Finance/Control a. Understands profit and loss concepts at the hotel level.b. Adheres to Company policies and practices regarding cash management.c. Responds accurately and timely to information requests from headquarters staff.d. Reviews and corrects employee time cards on a timely basis.e. Exercises appropriate and effective control of inventory levels.f. Schedules staff in a manner that minimizes labor costs while providing the manpower needed to assure good guest service.g. Submits accurate personnel information on a timely basis.h. Reviews daily accounting reports for proper completion and accuracy.

11. Innovationa. Looks for innovative ways to improve operations and guest service.b. Seeks supervisor's approval of innovation before implementation.

12. Decision Makinga. Makes decisions on a timely basis.b. Understands when and how to involve others in decision making.c. Trains employees on how and when to make decisions.

13. Communicationa. Provides Regional Manager with the information needed to understand hotel activities.b. Understands the expectations and priorities.c. Informs Management on critical issues.d. Provides employees with information needed to understand hotel operations.e. Greets guests, answers questions about the hotel, restaurant (if applicable to the hotel) and community, answers complaints or guest concerns which require communication in person or in writing.

14. Company Membershipa. Creates a sense of pride in being a member of the Company/Brand.b. Understands and supports Company/Brand programs.c. Understands, contributes to, and supports the Company/Brand strategies.d. Completes all on-going required training and certifications, and trainings suggested by Brand Standards and or the Regional Manager.

15. Awareness of Competition a. Develops historical hotel data.b. Knows competitor’s rates and amenities.c. Sets marketing goals for the hotel.d. Compares hotel data with that of major competitors by conducting competition analysis.e. Identifies business opportunities and threats in the market area.f. Effectively markets the hotel through various sales and marketing techniques and programs.

16. Social Responsibilitya. Manages the hotel in accordance with Company/Brand philosophies.b. Complies with federal, state, and local laws and regulations.

17. Must be able to perform all duties of any hotel personnel.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

To perform the duties of this job, the employee is regularly required to talk and hear. The employee must have the ability to speak and understand the English language. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms heights up to 72 inches. The employee is required to frequently walk up and down stairs, bend to the floor, lift, push and pull weights up to 50 pounds. The employee is required to push a stocked housekeeping cart weighing approximately 200 lbs. and reach items on the top of the cart, which is approximately 48 inches from the floor. In addition, the employee must be able to reach the lowest shelf on the cart at an approximate height of 6 inches from the floor. Scrubbing involves repetitive pushing and pulling with hands, arms, elbows, and shoulders. Scrubbing also involves extensive bending, stooping and kneeling. Must be able to operate and drive a vehicle.

Licenses/Certifications:

1. Valid Driver’s License is required.2. Insurability for driving is required.

This is not a complete list of all responsibilities, skills, duties, requirements, efforts and working conditions associated with the job.While this job description is intended to be a representative explanation of the current job duties, management reserves the right to revise the job duties or to require that other or different duties be performed when circumstances change (emergencies, changes in personnel, workload, etc.).

Job Type: Full-time

Benefits:

  • 401(k)
  • 401(k) Matching
  • Dental Insurance
  • Disability Insurance
  • Employee Discount
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Vision Insurance

Experience:

  • hotel operations: 5 years (Required)
  • Hotel Management: 2 years (Required)

Additional Compensation:

  • Bonuses

Typical start time:

  • 8AM

Typical end time:

  • 5PM

Schedule:

  • Other

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • No

Vacancy expired!

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