Job Details

ID #3448599
State Wyoming
City Cody
Full-time
Salary USD TBD TBD
Source Rotech Healthcare Inc.
Showed 2020-02-23
Date 2020-02-23
Deadline 2020-04-23
Category Et cetera
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Customer Service & Driver of Medical Equipment CST

Wyoming, Cody 00000 Cody USA

Vacancy expired!

Join the Leader in the Home Healthcare Industry and Let us be Your Road to SuccessRotech Healthcare Inc. is a national leader in providing Respiratory and Sleep Apnea treatment as well as home medical equipment. Each and every day, thousands of employees in the Rotech family of hometown companies contribute to delivering outstanding customer service and the very best in quality patient care through hundreds of locations across 48 states. Additional information can be found at www.rotech.com.Why work for Rotech? If we take a look at all the ways employees benefit from working at Rotech, we have a philosophy we like to call: “The Rotech Difference.”What's the Rotech Difference? It's made up of all the benefits, services and offerings available to Rotech Employees. It is the employee-based strategies that make our company an employer of choice in the healthcare industry. As a member of the Rotech Healthcare Team, employees can take advantage of many great opportunities as part of their career path.SummaryWe are seeking a dedicated Customer Service & Driver of Medical Equipment (Customer Service Technician) to join the Rotech team! In this position you will be responsible as needed for the delivery, set up and maintenance of medical equipment, oxygen and supplies. As well as the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible as needed for providing customer service over the phone and in-person to patients and referral sources.Essential Duties and Responsibilities

Available for on-call assignments as needed

Assemblies charts and processes paperwork, including preparation of files for the Billing Department and completes batch reports for UPS deliveries

Assists with updating respiratory grid

Builds relationships with locations, patients and referral sources

Clears previous day’s route and checks all paperwork for accuracy and completeness

Collects co‐pays and deductible amounts

Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.

Complies with all applicable company policies and procedures to meet JCAHO and company standards

Conducts insurance verification and eligibility for services/products

Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns

Coordinates, collects and inputs all patient information and new patient set-ups

Delivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local governmental regulations

Delivers, sets up and maintains equipment at the delivery address using company vehicle

Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, products and services offered by the company, and FDA/DOT, JCAHO and all applicable governmental guidelines and regulations

Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations

Educates the patient and/or caregiver on the safe use and maintenance of the delivered items

Maintains assigned company vehicle in a clean and safe working condition

Maintains referral log

Manages all aspects of intake; data entry, answering the phone, outbound calling, receiving faxes, maintaining referral source information and log and data input into IMBS

Monitors office supplies

Observes additional needs that the patient may have and reports to management during morning meeting

Prepares and completes CMNs/SOPs for Sales Reps and documents on tracking log

Prepares deposit for location on a weekly basis

Prepares tickets for daily routes and coordinates timely fulfillment of products and services ordered

Provides education to referral sources, patients and employees on qualifications for service and 3rd party billing

Provides service for walk-in patients and walk-in equipment requests

Provides technical assistance to customers as required

Reports equipment hazards and/or product incidents as required

Verifies Medicare, Medicaid, and private insurance coverage information

Works extensively with e‐Intake proprietary system; maintains accuracy and quality control throughout initial patient contact and data input

Works with location personnel to coordinate deliveries

Performs other duties as assigned

Supervisory Responsibilities

None

Employment is contingent on

Background investigation (company-wide)

Drug screen (when applicable for the position)

Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

High school diploma or GED equivalent

One to three years of related prior work experience in a team-oriented environment, customer service and deliveries

Experience in medical field and administrative record management

Strong customer service background

Skills, Knowledge and Abilities

Effectively communicate in English; both oral and written, with physicians, location employees and patients to ensure questions and concerns are processed in a timely manner

Helpful, knowledgeable and polite while maintaining a positive attitude

Interpret a variety of instructions in a variety of communication mediums

Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)

Knowledge of insurance policies and requirements

Knowledge of medical billing practices and of billing reimbursement

Maintain confidentiality and practice discretion and caution when handling sensitive information

Mapping skills including ability to plan time-saving delivery routes

Mechanical aptitude with ability to learn

Medical terminology

Multi-task along with attention to detail

Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division

Self-motivation, organized, time-management and deductive problem solving skills

Work independently and as part of a team

Physical Demands

Available for on-call assignments as needed

Requires close vision to small print on computer and or paperwork

Requires contact with patients and equipment with potential exposure to contagious pathogens

Requires driving a company vehicle for the majority of the workday

Requires lifting and transporting of patient equipment and or move full & empty cylinders

Requires sitting, walking, standing, talking or listening

Requires the ability to load, push, pull and lift oxygen concentrators, oxygen tanks, portable oxygen units, positive airway pressure devices, wheelchairs, power wheelchairs, scooters, hospital bed parts, walkers, commodes and other home medical equipment and supplies in and out of location, warehouse, company vehicle, patient residence and/or delivery address

Machines, Equipment and Technical Abilities

Email transmission and communication

Internet navigation and research

Microsoft applications including but not limited to Word, Excel, Power-Point, Publisher, Access, etc.

Office equipment; fax machine, copier, printer, phone and computer

Work Environment

Office environment

Rotech Offers

Career Path and Management Opportunities

Bonus

Employee Discounts, Referral Bonus, Recognition Program and Employee Service Program

Cell Phone reimbursement (when applicable for the position)

Mileage reimbursement (when applicable for the position)

Benefits

401k

Medical, Prescription, Dental and Vision plans

Flexible Spending Account and Health Savings Account

Short Term and Long Term Disability

Supplemental Life Insurance

Employee Assistance Program

Paid Time Off and Paid Holidays

Make the right move, create your job profile and apply todayThe hiring manager will review your resume and contact you if your qualifications match our needs. We appreciate your interest in Rotech Healthcare Inc.FACEBOOK LINKEDIN TWITTEREqual Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with DisabilitiesRotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.Requisition ID: 2020-8249 Street: 171 BLACKBURN ST

Vacancy expired!

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