Job Details

ID #44766630
State Wyoming
City Jackson
Job type Part-time
Salary $15 - $20 an hour
Source Aero Technologies, Inc
Showed 2022-08-10
Date 2021-05-06
Deadline 2021-07-05
Category Transportation
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Airport Host, Jackson Hole

Wyoming, Jackson, 83001 Jackson USA

Vacancy expired!

ABOUT AERO

Aero is on a mission to elevate air travel—inspired by the golden age of aviation, designed for modern life. Direct, premium flights via private terminals offer guests the comfort of low-contact travel and the effortlessness of flying private. We pride ourselves on being dedicated hosts and expect the same commitment from every team member. That means: We prioritize safety above all else, personalize every experience, always assume best intentions, and act decisively.

ABOUT THIS ROLE

At Aero, our experience extends well beyond taking people from one place to another. As a team, we pride ourselves on being consummate hosts, ensuring every guest enjoys an effortless, personalized experience. We are looking for team members who are natural empaths, derive energy from cultivating relationships, and want to be part of ushering in a new Golden Age of Travel.

As an Aero Host, you will be the face of the Aero experience on the ground, and responsible for delivering a creative, adaptable, and warm environment in our Lounges and beyond. While the Lounge will be your home base, we will regularly expect all team members to step outside the everyday scope of their roles—from helping a teammate to going above and beyond to meet the needs of our guests (Hosts may regularly be asked to work shifts as a Concierge, working with guests over phone and email). We will depend on your natural warmth and graciousness, your collaborative spirit, and your ability to think quickly on your feet to serve our Guests with sincerity, transparency, and poise. All Hosts will be responsible for adhering to security and safety standards and procedures; all Hosts will also undergo training as Ground Security Coordinator (GSC) to ensure a deep understanding of TSA procedures and requirements.

RESPONSIBILITIES

  • Ensure a safe, seamless, and extraordinary guest experience and ground operation with relentless attention to detail from departures to arrivals. Including check-in, luggage check, boarding, and arrivals while eliminating waiting or hassle, and working closely with ground handling and airport partners.
  • Stay up-to-date with and knowledgeable about all company and FAA policies and procedures and ensure all activities remain in accordance with the Host Procedures Playbook, TSA security requirements, and Ground Handling Manual Work alongside your Host Team, Flight Crew & Operations team harmoniously to make critical decisions regarding daily operations
  • Be knowledgeable about guests by consuming and contributing to Guest Profiles on every shift to enable proactive, thoughtful, and personalized service and ensure consistency across the Guest Journey
  • Prepare relevant documentation and materials for flights, including guest amenities, luggage tags, and more Understand flight schedules, time zones and plan accordingly
  • Maintain a pristine and sanitary environment in the Lounge and other guest-facing spaces at all times; observe social distancing and other Covid-19-related protocols at all times
  • Be well-versed and knowledgeable on all aspects of the Aero experience, including flight schedules, team members, menus, guest procedures
  • Be proficient with technology, using Aero bespoke systems, and be willing to advance in these skills
  • Capture and deliver thoughtful feedback to the team in order to continuously improve operations and guest experience
  • Restock Aero Jets on arrival ready for the next duty in collaboration with your Aero onboard team; support inventory management in partnership with the Logistics Coordinator
  • Be prepared for service recovery when required in circumstances such as irregular operations/delay
  • Constantly monitor the operational environment for any changes or concerns that might affect the safety or security of guests and crew, and notify relevant team leaders as needed
  • Ensure you are poised to deal with any safety or security incident that may come your way, and be proactive about stress, fatigue, or other factors that may impede your ability to safely execute operational duties

REQUIREMENTS

  • Experience working in the aviation industry preferred (either in the air or on the ground).
  • Luxury hospitality experience is also a plus.
  • Willing to work on a contract basis, at least to start.
  • Available to work beginning Mid May.
  • Must have a flexible work schedule and be comfortable with change in these uncertain times.
  • Must be able to work on your feet for at least 8 hours.
  • Fast-paced movement may be required when moving from one area of the airport or lounge to another.
  • Must be able to move, pull, carry or lift at least 35lb. (luggage, furniture, etc.). Occasionally kneel, bend, crouch and climb as required.
  • Shift hours may vary and may start early morning or extend into the evening. Candidates must have the flexibility of schedule and be willing to work outside of 9-5 hours.
  • Must be based in the Jackson Hole area with a vehicle or easy access to flexible transportation, and willing to drive in and around Jackson Hole.

Aero is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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