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FINANCIAL SERVICE PROVIDER
Objective: To provide all E-Z Cash customers with friendly, professional customer service while promoting and selling the many cash services offered by E-Z Cash. Accuracy, confidentiality and responsible behavior are a must.
Reports to: Store Manager
Hours: 35-40 hours per week; must have ability to maintain assigned work hours
Benefits: Health Insurance, sick-vacation-holiday pay, IRA Retirement Plan, Tuition Reimbursement. See HR Manual for further details.
Job Duties include, but are not limited to:
1. Responsible for greeting customers both in person and on the phone, determining their needs and performing appropriate steps to insure the transaction is performed accurately, expediently and in a professional and confidential manner.
2. Responsible for taking applications for check advances and title loans and processing them according to company policy.
3. Must become proficient with store software programs in order to process loans and check advances.
4. Responsible for the accurate accounting of all funds during your shift.
5. Prepare bank deposits, reimburse cash drawer, file liens, post payments and answer the phone.
6. Maintain customer files, keeping complete information filed neatly within the file and ensuring all files are appropriately filed away at the end of each business day.
7. Assist with the collection process on NSF checks immediately upon receiving notice from the bank.
8. Assist in preparing statements and making calls on delinquent accounts on a daily basis until they are current or your supervisor determines legal action is necessary.
9. Monitor customer satisfaction to ensure repeat business, being courteous and professional at all times.
10. Communicate daily all important aspects of the business to your supervisor. To include but not limited to all collection activity, any discrepancies in accounting for funds and daily business activity.
11. Present yourself in a professional manner at all times in the store and the community. This includes personal appearance, communication and behavior.
Job Type: Full-time
Experience:
- Customer Service: 1 year (Required)
- Cash Handling: 1 year (Required)
Shifts:
- Morning (Required)
- Mid-Day (Required)
- Evening (Required)
Application Question:
- Please bring in a resume and references to apply for the position
Work Location:
- One location
Benefits:
- Health insurance
- Dental insurance
- Retirement plan
- Paid time off
- Tuition reimbursement
Vacancy expired!