Barista T4

Barista

Job Description

PHILOSOPHY OF POSITION

A City Brew Barista is an incredibly special individual. You are the very “heart” of what we do within this Company. You embody, demonstrate, and promote the culture which drives City Brew. For many customers, you are the only personal connection someone might have with City Brew as a Company. You are the person who greets a customer when they walk in the door and/or come through the drive-through, you assist them with product questions, and you serve them unrivaled food and beverage. The manner in which you do this speaks to everything our Company is about.

Without you, simply put, we would not be City Brew.

We encourage you to always remember and embody the driving force behind our Company – unparalleled customer service and exceptional products.

GENERAL RESPONSIBILITIES

Work scheduled shifts, during which the Barista provides exceptional customer service; selling coffee and coffee-related products; prepare and serve a variety of City Brew Coffee drinks and products, as well as various food items; act as the visible “face” of City Brew for the customer, requiring exceptional attention to detail, a highly-positive attitude, and gratitude for the customers; address and problem-solve customer concerns during shift; maintain constant and open lines of communication with Shift Leaders, Assistant, Senior Assistant, and Store Managers.

ESSENTIAL TASKS

These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

• Welcome customers by greeting, a positive and welcoming attitude, and determining customer interests and needs.

Patiently educate customers on beverage and food menu, answer questions, and assist customer in selecting products.

• Able to prepare and sell various beverage and food items by following prescribed recipes and preparation techniques for beverages, such as espresso, latte, frappuccino, lemonades and teas, and the like.

• Able to fully explain and sell new and expanded products, including promotional products.

• Maintain inventory by replenishing supplies while on shift, stocking equipment, maintaining supplies, food, and other product.

• Keep equipment clean and operable, by following operating instructions, troubleshooting breakdowns, and maintaining a clean and safe working environment.

• Follow City Brew organizational standards, policies, procedures, safety standards, and other directives.

• Consistently promote the corporate culture, vision, and direction of City Brew to other employees.

• Demonstrate “customer comes first” attitude.

• Support change within the Store, as appropriately made by Store Managers, and have a positive attitude regarding such change.

• Comply with expectations regarding dress code, punctuality, attendance, and excellent customer service.

• Accept constructive criticism and welcome opportunities for growth and development.

• Respond immediately to pressing needs during Shift and identify when to engage Shift Leaders, Assistants, Senior Assistant, and/or Store Managers.

• Understand and implement all store cash handling procedures.

• Demonstrate flexibility to work varied hours of operation; work during high capacity business hours with confidence and a calm exterior.

• Elicit customer feedback, listen and respond, and effectively address customer concerns.

• Communicate with Shift Leader, Assistant, Senior Assistant, and Store

Manager ideas, concerns, and recommendations for improvement on overall operations.

• Update knowledge by participating in educational opportunities, including read coffee, retail, service, and food and beverage industry publications, as well as maintaining personal networks.

• Perform all other duties assigned by the Shift Leader, Assistant, Senior Assistant, and Store Manager.

KNOWLEDGE, SKILLS, AND ABILITIES

Excellent in Employee and Customer Relations skills; substantial willingness to learn, grow, and be trained in excellent customer service skills; receptive to constructive criticism and identification of areas to improve; strong ability to multi-task; general knowledge of computer and connectivity systems; interest and enjoyment of coffee and coffee-related products; ability to analyze facts and present recommendations effectively in oral and written form.

EDUCATION AND EXPERIENCE

City Brew welcomes motivated, positive, experienced, customer service-focused individuals for this position.

PHYSICAL REQUIREMENTS

Must be able to maintain substantial amounts of time on feet, maintain physical endurance through entire scheduled shifts, lift and carry various Store/Kiosk supplies and equipment, and flexibly work varying hours of operation.

“A customer is the most important visitor on our premises. She/he is not dependent upon us. We are dependent upon them. They are not an interruption of our work. They are the very purpose of it. She/he is not an outsider to our business. They are a part of it. We are not doing them a favor by giving a service. They are doing us a favor by giving us the opportunity to do it.”