Service Advisor

Wyoming, Sheridan Sheridan USA
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Fremont Motor Companies is a progressive, growing company that is continually recruiting people who want to be part of a dynamic, synergistic team. Fremont Motors continuously works toward the goal of improvement in providing service to our customers, and we understand that our employees are the most vital asset in the organization

Benefits

Health Reimbursement Account

Dental, Vision, Short Term Disability, Long Term Disability, Critical Illness, Accident and Life Insurance

401(K) Plan plus Match

Employee Discounts on Parts and Services

Employee Discounts on New and Used Vehicles

Paid Training

Paid Time Off

Paid Volunteer Time Off

Holiday Pay

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

Ensure the daily inventory of technicians' time is consistently sold to service customers.

Distribute work between technicians efficiently.

Answer technical questions about vehicle problems, warranties, services, and repairs.

Maintain Customer Satisfaction scores at or above company standards.

Assist in diagnosing vehicle problems; order parts and tools as necessary.

Oversee administration of warranty claims as well as training and supervising of service department employees.

Set schedules and assigns tasks to service department employees.

Reinforces company policies and adheres to company standards.

Encourages compliance with applicable laws and regulations.

Maintain good working relationship with factory(s) and foster positive employee relations.

Collaborate with upper management to make service department hiring and discipline decisions.

Qualifications

Service Advisor experienced preferred

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Proven track record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self motivated

Able to work with little supervision

Clean driving record and valid driver’s license

Willing to submit to pre-employment background check and drug screen

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