Front Desk Supervisor

The Front Office Supervisor supports the Rooms Division Manager and General Manager in delivering exceptional guest experiences through effective front desk and reservations management. This role combines operational oversight, financial accountability, and proactive leadership to support the company’s overall success.As a Front Desk Supervisor, you will:Directly supervises Front Desk team members, ensuring compliance with organizational policies and applicable laws.Trains team members, plans, assigns, and directs work, appraises performance, and manages rewards and disciplinary actions.Greets, registers, and assigns rooms to guests.Keep marketplace shelves fully stocked and ready for customers.Transmits and receives telephone messages.Answers inquiries pertaining to hotel services; registration of guests.Keeps records of room availability and guest's accounts.Computes bill, collects payment, and makes change for guests.Makes and confirms reservations.Prepares daily reports (credit limit, cash).Reviews daily arrivals and departures.Coordinates with housekeeping when VIP Guests arrive.Sets up Front Desk schedule and meetings.Other duties as assigned by leadership team.