Company DescriptionWHO ARE WE?Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. And, that’s something we’re truly proud of. Work That Matters, People Who Care.Job DescriptionWHAT’S THE JOB?At Dexterra, we create exceptional customer experiences that make our clients shine. Powered by passionate people, we bring the right teams with the right skills together to turn problems into solutions and challenges into moments of ingenuity.As an Account Director (Facility Management/Janitorial), reporting to the District Manager, you will provide full oversight of custodial services and leadership of our team of staff. In this role, you will be client facing and responsible for the successful execution of the scope of project as well as delivering on key deliverables for our company, including managing profit and loss, human resources, operational excellence, and the health and safety of our employees.Your work will include:
Recognizes that client retention is an ongoing process embedded in daily actions and attitudes, following the Tenacity Client for Life methodology.
Maintains a strong Account-level presence to build and sustain effective working relationships with all clients.
Aligns key Dexterra contacts with corresponding roles or titles within the client organization, creating a relationship matrix (Web of Influence).
Effectively communicates performance expectations, monitors progress, and rewards achievements to ensure that plans, goals, and budgets are met.
Acts as a talent scout by leveraging networks to identify, recruit, and evaluate potential Dexterra candidates.
Regularly reviews succession plans and supports career growth through personalized development plans.
Employs a strategic selling mindset, utilizing the Miller Heiman sales methodology and process
Conducts regular workplace inspections to ensure all operations are running efficiently and in compliance with safety regulations and client expectations. Identifies and resolves issues proactively to maintain service excellence
Ensures that health and safety protocols are followed at all times, including conducting inspections to identify hazards and implementing corrective actions where needed
Ensures seamless onboarding of new accounts, aligning operational goals with client expectations and Dexterra standards.
Builds a culture of continuous improvement by encouraging innovative ideas and best practices among the team.
Leads the development and execution of client-facing reports and presentations, showcasing performance metrics and success stories.
QualificationsWHO ARE WE LOOKING FOR?
Minimum of 5 years of operational experience in Integrated Facilities Management, demonstrating proficiency in overseeing various facets of facility operations
Awareness of technical elements needed to deliver services support, including familiarity with building systems, equipment maintenance, and regulatory compliance
Proven track record in attracting, developing, and retaining employees, fostering a safe and supportive work environment aligned with organizational people strategies
Ability to effectively communicate performance expectations, monitor progress, and reward achievements to ensure plans, goals, and budgets are met
A clear criminal record check is required for this role.
Additional InformationWHAT’S IN IT FOR YOU?
Be part of an industry that's more important than ever!
Career advancement opportunities.
Whereas other companies are downsizing, we are growing!
Be #1 on day 1 by joining an industry leader.
Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.#IND1