For over 38 years, we have been a trusted leader in the education industry, delivering cost‑efficient SaaS management solutions. Our technologies save customers time, increase productivity, and provide reliable support for schools and organizations nationwide.
Position Overview
We are seeking a motivated Software Support & Client Success Specialist to join our small, dedicated team. In this role, you will assist potential and existing customers with product inquiries, technical troubleshooting, and customer support via phone, email, chat, screen share, and webinars. You’ll help customers get the most out of our products while maintaining a friendly, respectful, and professional work environment.
This position offers clear advancement opportunities and the chance to grow into training, supervisory, or sales development roles.
Responsibilities
Deliver 5‑star customer service across phone, email, chat, and webinars
Answer incoming calls promptly (within three rings)
Document all customer interactions in our ticketing system
Resolve issues or escalate as needed
Train new and existing customers via webinar/screen share (Training Specialist track)
Serve as a Brand Ambassador when required
Learn and master company products and services quickly
Balance multiple phone lines and incoming requests
Perform other duties as assigned
Skills & Qualifications
Strong customer service and communication skills
Professional phone and email etiquette
Ability to multi‑task, stay organized, and follow through
Basic technical knowledge of software systems, computers, routers, modems, and firewalls
Proficiency with Microsoft Office (Excel, Outlook) and Remote Desktop Connections
Punctual, reliable, and team‑oriented
Advancement Opportunities
Training Specialist (+ pay increase, typically within 6 months)
Senior Specialist (+ pay increase)
Supervisor (+ pay increase)
Manager (+ higher pay increase)
Sales Department – Development Specialist (+ significant pay increase)
Schedule & Compensation
Full‑time: Monday–Friday, 7:00 AM – 3:30 PM
Starting wage depends on experience
Non‑exempt position
Benefits
Employer‑paid health insurance
Dental and life insurance
Paid sick time, vacation, and holidays
Advancement opportunities with pay increases tied to added responsibilities
Job Type: Full-time
Pay: $37,440.00 - $47,840.00 per year
To apply please respond with a PDF copy of your resume. Word documents will not be opened.