Local to Tempe, AZ OR Dallas, TX - 3 days in office, 2 homePrimary Responsibilities:
Provide timely support for inquiries and escalations, ensuring resolution within defined SLAs.
Collaborate with internal teams and senior management to coordinate responses and follow-ups.
Monitor internal reporting tools to identify and manage new inquiries and escalations.
Conduct detailed reviews of mortgage loans, particularly those in early to late-stage delinquency.
Partner with external vendor to track and respond to escalations efficiently.
Develop and maintain reporting dashboards to monitor inquiry volumes, response times, aging, and trends.
Assess reported issues for potential client impact and facilitate appropriate internal and external communications.
Offer backup support to other members of the Servicing Oversight team as needed.
Contribute to ad hoc projects and assist management with servicing oversight initiatives.
Perform additional duties as assigned by management.
Preferred Experience:
3 to 5 years of experience within client services and mortgage servicing, including loan onboarding, loan administration, and default management
Preferred 1+ years of management/supervisory experience
Mortgage servicing experience, including working knowledge of escrow, insurance and tax tracking, payment processing, etc.
Working knowledge of applicable regulatory guidelines related to mortgage servicing
Adhere to turn time commitments while working in a high-volume environment
College degree preferred
Skills Required:
Excellent organization skills
Strong verbal and written communication skills
Strong Computer skills- must be familiar with how to navigate a Microsoft Windows environment and have a working knowledge of Microsoft Office software
Preferred knowledge of mortgage servicing tools, including MSP / Director
High level of Accuracy and Detail Oriented/multitasking
Must have excellent teamwork orientation and the ability to work independently in a fast-moving environment