Description A Medical Administrative Assistant, also known as a medical receptionist or medical office assistant, is responsible for managing the administrative tasks in a healthcare organization such as a clinic, hospital, or a medical office. This role is critical to ensure efficient operations and excellent patient care.Job responsibilities of a Medical Administrative Assistant may include:
Scheduling and confirming patients' appointments.
Updating and organizing patient records both electronically and manually.
Handling billing procedures, processing insurance claims, and ensuring payments.
Communicating with patients in a professional and empathetic manner, both in person and over the phone.
Assisting patients in filling out paperwork and understanding their medical insurance.
Coordinating with medical professionals for test results, treatment plans, and referrals.
Ensuring cleanliness and orderliness of the front desk area.
Maintain confidentiality of patient information as per HIPAA guidelines.
Performing basic clinical duties such as taking patient vitals, if needed and certified.
Assisting in managing inventory of medical supplies.
Requirements
Qualifications and skills a Medical Administrative Assistant may require:
High school diploma or equivalent; post-secondary degree or certification in related field may be preferred.
Good understanding of medical terminologies, insurance procedures, and patient billing.
Proficiency in using healthcare software and computer systems.
Excellent organizational and multitasking skills.
Strong communication and customer service skills.
Certification as a Medical Office Assistant or similar role is a plus.
Basic understanding of clinical tasks and the ability to assist as needed.
Ability to respect and maintain confidentiality.
Ability to work under pressure in a fast-paced environment.
Attention to detail and problem-solving skills.
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