Vacancy caducado!
Main Job Duties and Responsibilities
Answering and placing phone calls daily with new and existing B2B customers
Making outbound calls in a timely manner Maintaining a positive, empathetic and professional attitude toward customers at all times
Sending and responding to e-mail inquiries regarding an order, quote request or general inquiry via phone, email or chat
Communicating with sourcing team during pre-production, production and delivery process
Updating call sheets and inquiry logs on a daily/weekly basis
Keep records of customer interactions
Communicating and coordinating with colleagues as necessary
Light shipping – sending samples, company literature, marketing kits and other items to clients
Registering new customers on the website and sending follow-up emails and calls
Taking order information and helping customers pick or choose products from the company catalog
Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Seize opportunities to upsell products when they arise
Place outbound calls to current customers to determine their satisfaction as well as receive customer suggestions
Take the extra mile to engage customers
Follow-up with customer leads or previous customers
Other office duties on occasion as needed
Follow communication procedures, guidelines and policies
Requirements:
4+ years’ experience in Customer Support role
Multi-Line Phone Skills
Strong proficiency with MS Word, Excel, Outlook (e-mail)
Good problem-solving skills and ability to find answers through the web or other means
Strong, accurate communications skills – verbal and written
Ability to handle stressful calls or situations on occasion
Internet proficiency
Professional demeanor in communications and job responsibilities at all times
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, handle multiple calls, prioritize, and manage time effectively
The job is representative of the duties and responsibilities of the position but may not be inclusive of every aspect of the position.
Compensation:
Hourly, DOE
Job Type: Full-time
Work Remotely: No
Vacancy caducado!