We are seeking a friendly and efficient Customer Service Rep/Expediter to join our team at our Boulder, Colorado location. In this role, you will be the primary point of contact for our valued customers, providing exceptional service while also managing the expediting process to ensure timely delivery of products and services.Respond to customer inquiries via phone, email, and in-person with a friendly and supportive demeanorProcess customer orders accurately and efficiently, ensuring all details are correctly capturedExpedite orders Collaborate to resolve customer issues and expedite solutionsProvide proactive updates to customers regarding their orders and any potential delaysIdentify opportunities to upsell or cross-sell products and services when appropriateContribute to the continuous improvement of customer service processes and procedures