The Manager, Client Leadership leads the day-to-day client relationship and directs the work required to deliver against client objectives. This role is responsible for translating goals into clear plans, aligning cross-functional teams, and managing expectations throughout the lifecycle of programs. Managers focus on quality, clarity, and outcomes - ensuring work is delivered effectively and relationships remain strong.
Job responsibilities will include but are not limited to:Serve as the primary day-to-day client contact, leading status discussions, managing expectations, and guiding conversations through evolving business needsTranslate client objectives into clear workplans, briefs, and priorities that guide internal teamsDirect cross-functional teams across strategy, creative, and production to ensure aligned execution and on-time deliveryManage scopes, budgets, timelines, and resourcing, identifying risks early and proposing solutionsLead reporting and recap development, ensuring results, learnings, and recommendations are clearly communicatedIdentify opportunities to expand scope, improve engagement, and strengthen client partnerships