COMPUTER SUPPORT TECH III- 73000370 Date: Sep 17, 2024 The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforceoperations/humanresourcemanagement/forjobapplicants/everify) .Requisition No: 837658 Agency: Department of RevenueWorking Title: COMPUTER SUPPORT TECH III- 73000370Pay Plan: Career ServicePosition Number: 73000370 Salary: $53,602.80 / Annually Posting Closing Date: 09/23/2024 Total Compensation Estimator Tool (https://compcalculator.myflorida.com/) Florida Department of Revenue General Tax Administration Computer Support Tech III (Operations Review Specialist) Tallahassee This is an Internal Agency Advertisement. The Florida Department of Revenue’s General Tax Administration program collects the revenue that maintains the state’s infrastructure, funds schools, protects the environment, and much more. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability. To learn more about the Department of Revenue’s excellent array of benefits, including career training, tuition waivers, paid vacations, insurance, and retirement programs, visit our website. JOB SUMMARY: This is a Computer Support Tech III - Operations Review Specialist position in the General Tax Administration Program (GTA), Business Technology Office, Technical Support Unit. The incumbent supports GTA's audit and collection activities by acting as liaison between programs to resolve hardware, software and communication issues. The incumbent also administers the local LAN and Department network, coordinates system security requirements with Information Services Program (ISP), and performs networking audits to ensure security compliance and system integrity. MINIMUM REQUIREMENTS:
Currently employed with the Florida Department of Revenue.
Four years of professional experience in a technical support environment that required customer support and user interaction.
Experience researching system issues and implementing resolutions.
Experience supporting users on a Microsoft platform that includes Active Directory or Microsoft Office Suite.
SUBSTITUTIONS:
A bachelor's degree in an Information Technology field, from an accredited college or university can substitute for the required four years of technical support experience.
SPECIAL NOTES:
This position may require periodic travel to out-of-state service centers to address technical issues and conduct on-site IT reviews to promote efficient operations in our business processes.
SALARY: The hiring salary for this position generally will not exceed $4,466.90 monthly/$53,602.80 annually.
BENEFITS:
Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, paid parental leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.
ADDITIONAL INFORMATION YOU NEED TO KNOW
CONTACT INFORMATION: Lisa Watson, (850) 617-8410,Lisa.Watson@Floridarevenue.com.
SCREENING DISCLAIMER: Your responses to qualifying questions must be verifiable by skills and/or e xperiences you stated on your candidate profile and/or resume.
SKILLS VERIFICATION TEST OR ONLINE SKILLS ASSESSMENT: If you meet the minimum job requirements, we might require you to take a skills verification test or an online skills assessment to be considered for an interview.
CANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.
CRIMINAL BACKGROUND CHECKS: You will be required to undergo a National Level-2 criminal background check which requires you to provide your fingerprints.
REMINDER: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website at http://www.sss.gov .
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement. Location: TALLAHASSEE, FL, US, 32399 TALLAHASSEE, FL, US, 32303 TALLAHASSEE, FL, US, 32305 TALLAHASSEE, FL, US, 32309 TALLAHASSEE, FL, US, 32317 TALLAHASSEE, FL, US, 32308 TALLAHASSEE, FL, US, 32302 TALLAHASSEE, FL, US, 32311 TALLAHASSEE, FL, US, 32301 TALLAHASSEE, FL, US, 32316 TALLAHASSEE, FL, US, 32310 TALLAHASSEE, FL, US, 32304 TALLAHASSEE, FL, US, 32312 Nearest Major Market:Tallahassee