Our Tax office is looking for an experienced office Secretary that is capable of handling high volumes of phone calls as well as completing data entry tasks. We want motivated, career-driven, and dedicated individuals to be a part of our team. We aim to provide excellent customer service to our clients, to ensure the client’s satisfaction is met. We provide a comfortable and well-equipped environment for our staff.
Office Hours (Monday, Tuesday, Thursday and Friday) 9 TO am 5pm (Wednesday and Saturday) 10am-2pm
Position Starts Monday January 5th
Closed on Sundays
Responsibilities:
Greet and welcome clients that come to the office
Answer, screen, follow up and forward all incoming phone calls
Schedule client's appointments based on availability
Ensure the reception area is kept clean
Provide accurate information in person and via phone/email
Enter data entry into the tax software
Maintain office security by following safety procedures
Perform other clerical receptionist duties such as filing, photocopying, printing, and faxing
Requirements:
Fluent in English and Spanish written and oral
Work experience as a receptionist, customer service rep, or similar role
Proficiency in Microsoft Office Suite
Hands-on experience with office equipment (e.g. fax machines and printers)
Professional attitude and appearance
Must be able to obtain IRS Ptin (Have to have filed previous year taxes)
Ability to be resourceful and proactive when issues arise
Excellent multitasking and time management skills with the ability to prioritize effectively
Excellent customer service skills
Able to work on your own initiative