Logistics coordinator - Bilingual (English/Korean)

Documentation ManagementPrepare, review, and maintain all shipping and receiving documents (BOLs, packing lists, invoices, PODs, etc.).Ensure compliance with company, customer, and regulatory documentation requirements.Maintain accurate filing systems (digital and physical) for all logistics-related records.Communication & CoordinationAct as the primary point of contact between the warehouse team and customers for logistics documentation and service updates.Coordinate with warehouse staff to track shipments, resolve discrepancies, and provide timely updates to customers.Support issue resolution by escalating and following up on documentation errors, delivery exceptions, or claims.Invoicing & Financial SupportGenerate, verify, and process logistics-related invoices in alignment with contractual agreements.Communicate billing details to customers and internal finance teams, ensuring accuracy and timeliness.Assist in resolving discrepancies in billing, payments, and supporting claims processes.