Customer Support Specialist

To monitor multiple ticket dashboards;To handle end users’ queries on incoming and ensure prompt response;To coordinate with other departments, operators, users about any service irregularities or other informational requirements and cooperate with 2nd line Technical Support;To sustain discipline in the tickets;To verify and ensure the quality of operators’ Live casino service from the end user’s perspective;To communicate with operators and handle incoming requests via e-mail and systems trained;To perform initial technical game logs investigation basing on the information in Evolution systems;To mediate between Technical Department and operators and to keep operators informed about any service irregularities;To provide resolutions of the investigated cases to the operators.