Concierge (Full-time)

Job Title: Concierge (Full-time) Hourly Rate:  $26.47As a Concierge, you will be connecting guests to the best their destination hast to offer – whether it’s beaches, restaurants or cultural experiences.  You will be an ambassador for exceptional service with a passion to continually exceed expectations and anticipate guest needs to ensure are guests feel valued.What you will be doing:Coordinating all aspects of the guest requests, recording and tracking all pertinent communications, bookings and details of guest itineraries to the highest level of satisfaction at all timesMaintaining communication of up to date, accurate information between guests, staff, management and our partners on a daily basisAble to share information about the resort and activities, island activities, restaurants, and other information as it pertains to guestsDeveloping and maintaining contacts and professional working relationships with counter parts in other Fairmont properties, the Maui community and hospitality service providers in our areaActively participate in monthly departmental sales promotionsMaintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guestsFocus attention on guest needs, remaining calm and courteous at all timesBe knowledgeable of the island, our resort, resort venue menu and resort offerings in order to be our guests’ trusted guideContribute to the improvement of the operation by contributing ideas, making suggestions and actively participate in departmental communication meetings