Customer Support Assistant

Job DescriptionAs a Customer Support Assistant, you will be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency. You’ll play a vital role in maintaining strong relationships by resolving inquiries, managing requests, and contributing to overall customer satisfaction.ResponsibilitiesProvide exceptional customer support via phone, email, and in-person interactions.Handle client inquiries, complaints, and requests in a timely and professional manner.Maintain accurate records of customer interactions and ensure follow-up as necessary.Assist in coordinating with other departments to resolve client concerns.Identify opportunities to improve customer experience and recommend solutions.Support administrative tasks such as data entry, scheduling, and preparing reports.