Higher Education Customer Success Associate (Commercial)

About the RoleWe are seeking a dynamic and customer-focused Customer Success Manager to join our Higher Education Textbook Sales Team. In this role, you will be responsible for building and maintaining strong relationships with higher education institutions, ensuring customer satisfaction, and driving adoption of our textbook solutions across college and university campuses.Key ResponsibilitiesServe as the primary point of contact for assigned higher education accounts, mostly those with Affordability programs, developing deep relationships with faculty, department chairs, and campus bookstore managersConduct product demonstrations and training sessions to showcase our textbook offerings and digital learning solutions, including but not limited to courseware options and instructor resourcesCollaborate with sales representatives to develop and implement account strategies that drive textbook adoption and retentionMonitor account health metrics and proactively address potential issues before they impact customer satisfactionGather customer feedback and communicate product enhancement requests to our editorial and product development teamsCreate and deliver customized implementation plans to ensure successful onboarding of new institutional customersAnalyze usage data to identify opportunities for expanding product adoption within existing accountsDevelop case studies and success stories highlighting positive customer outcomesAttend industry conferences and campus events to strengthen relationships and showcase our solutions