Account Executive - Mid Market

At Freshworks, we believe great employee experiences start with great people - and that includes you. We're growing fast, and we're looking for a Mid-Market Account Executive who's passionate about building relationships, solving meaningful problems, and shaping the future of work. In this role, you'll partner with mid-sized businesses (500 - 1,000 employees) to help them enhance their employee experience (EX) with thoughtful, human-centered solutions. You'll guide customers through the buying journey with a consultative approach - connecting their needs with the tools that empower teams, streamline onboarding, and support IT service management. This is more than just a sales role - it's about impact, collaboration, and growth. What You'll Do: Be a Trusted Advisor: Lead value-based conversations with mid-market customers to understand their needs around ITSM, onboarding, and employee engagement - and offer tailored solutions that drive real impact. Drive Smart Growth: Build and manage a healthy pipeline through proactive prospecting, virtual selling, and meaningful discoveryNavigate with Empathy: Work closely with buying teams, creating trust and clarity throughout the decision-making process Own the Deal: Manage and close mid-sized opportunities with confidence, from negotiation through final agreementCollaborate Across Teams: Partner with our Marketing, Solutions Engineering, and Customer Success teams to ensure a seamless experience for every customer Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo, CA headquarters.