Manager - Amenities

At Wynn Las Vegas we deliver exceptional service and unforgettable luxury experiences. The Amenities Manager plays a key role in ensuring our most distinguished guests receive personalized, elegant, and timely amenities that reflect the Wynn brand’s commitment to excellence. This position oversees the coordination, customization, and delivery of all VIP gifts and in-room experiences, working cross-functionally to uphold the highest standards of service. This role is all about precision, personalization, and poise —ensuring every guest receives utmost attention.Key ResponsibilitiesOversee preparation and dispatch of VIP amenities, welcome gifts, and special occasion items.Lead and manage daily department operations, including labor expense, inventory control, and guest service standards to meet financial targetsCollaborate with internal teams to ensure seamless execution of personalized guest experiences.Maintain inventory of premium gift items and ensure presentation aligns with our company’s brand standards.Ensure department’s compliance with health department standards and food safety regulationsSupervise and support team members responsible for amenities preparation and delivery logistics including hiring, scheduling, assigning work, reviewing performance, and engagement.Establish protocols and ensure staff are trained on proper handling of company assets, including, but not limited to, amenities, equipment and other operational goods to minimize loss and damage. Respond to last-minute guest/department requests with discretion, urgency, and creativity.Update menu detail, descriptions, pricing, etc. in Micros and Tacit operating systems.Monitor guest feedback and service metrics to continuously enhance the VIP experience.Review, analyze and ensure accurate monthly financial reporting, ensuring labor, operating expenses and allocations are aligned with budget. Uphold our company’s core values: Service Driven, Excellence, Artistry, and Progressive.Foster a culture of excellence and accountability.