Accounts Receivable Credit/Chargeback Analyst

The role will be based in Cranbury NJ starting second half of 2026Responsible for monitoring customer accounts for timely payments of shipments, follow up on overdue accounts via phone or email, closely monitor customer trial balances, research/collect all chargebacks relating to Shortages, Pricing, Discounts, Destroy and Field and Return Discrepancies for assigned Brands.Credit responsibilities:Contact customers with overdue accounts to collect payments. Identify and escalate high-risk accounts to management. Promptly send proofs of delivery for invoices/shipments claimed as non-receipt.Work closely with other departments, such as Sales and Customer Management while handling collection-related inquiries and concerns.Prepare reports on credit and collection activities. Chargeback responsibilities:Actively monitor all customers for chargebacks related to outbound shipping and merchandise budgeted expenses.Work with and follow up on all potential and existing EDI related chargebacks. ie. UCC 128 labels, UPC/EAN Catalog, 856’s, 850’s, 860’s, Combining DC’s, Adjusting Bills of Lading (carrier changes), etc.Research/follow-up frequently, or as denoted in the Customer’s Vendor Manuals, and pursue collection of invalid claims. Must be able to understand the Customer Routing Guides to perform this function.Interact with Operations. EDI, Customer Management and Sales to try to determine and resolve root causes of chargebacks.Seek Sales approval, resulting in write off or credit issuance, of all open Destroyed in Field, Testers, and Markdown Allowances prior to month end closing.Maintain low balances on “unknown” claims by obtaining claim copies via customer portals or emailing.Perform Chargeback code changes timely and accurately.Maintain positive relationships with customers to ensure successful Settlement negotiations within the Retailers stringent guidelines.Notify Management of any internal or external issues that could affect Claim Balances creating negative trends.Perform additional tasks as required by Management.