Job Description
We are seeking a professional and enthusiastic Front Desk Representative to join our team. This role is pivotal in delivering exceptional customer service and ensuring smooth daily operations at our front desk. The ideal candidate will be the first point of contact for guests, representing ETA’s standards of excellence in every interaction.ResponsibilitiesGreet and assist guests with check-in and check-out proceduresAnswer phone calls and respond to inquiries promptly and professionallyHandle guest requests, concerns, and complaints with tact and efficiencyMaintain accurate guest records and manage reservationsCoordinate with housekeeping and other departments to ensure guest satisfactionAssist with administrative tasks as needed