Application support analyst - EQD desk

The candidate will perform Application Production Support activities as part of the EQD eTrading application support team. This role combines providing real-time support for Equity Derivatives eTrading systems with contributing to broader strategic initiatives. The candidate will play a critical role in ensuring system stability, monitoring application performance, and facilitating smooth interactions between IT and the Equity Derivatives business (traders and sales).Role and responsibilitiesFront office Application SupportProvide proactive and reactive production support for Equity Derivatives applications.Manage and resolve incidents in real time, ensuring minimal disruption to trading activities.Partner with development and product teams to address system issues and implement improvements.Incident and Problem ManagementRapidly identify, troubleshoot, and resolve production issues.Conduct root cause analysis and implement preventative measures to avoid recurrence.Maintain incident logs and provide detailed reports for management.Monitoring and MaintenanceDevelop and enhance monitoring tools to ensure optimal system performance.Perform regular system checks and scheduled maintenance activities.Proactively identify performance bottlenecks and coordinate with relevant teams to address them.Business Liaison and Proximity SupportAct as the technical interface for traders and business users in Equity Derivatives.Provide clear communication and training on system functionalities.Understand and adapt to business needs, ensuring systems align with user requirements.Knowledge Management and DocumentationMaintain detailed documentation for production environments, processes, and troubleshooting procedures.Share knowledge and best practices within the global application support team.As a member of our team, you will have the opportunity to work on cutting-edge technology and collaborate with a dynamic group of professionals who are dedicated to excellence. You will have the chance to contribute to the development of our Finance engineering team and grow your career in a stimulating environment