Executive Assistant/Quality Assurance Manager

Administrative SupportSupport daily administrative tasks for the General Manager as requestedBe a liaison to internal and external stakeholders and provide timely follow-up on requestsSupport the General Manager with guest inquiries (transportation, accommodation, dining, experiences, etc)Assist with meeting coordination (scheduling, AV, creating presentations, etc)Organize and assist in preparing for internal events and NG VIP visits: prepare agendas and site alerts, secure Banquet Event Orders, assist with presentation developmentLiaise between General Manager and community organizationsAct as the primary link between the General Manager and resort leadership, ensuring expectations are clearly communicated and execution is monitored.Coordinate all communication from the GM Office as it relates to guest feedbackUnderstand business goals and their implications to our everyday workResearch NG guests and assist in preparing a personalized itinerary including personalized GM cards), ensuring proper filing in the Beehive.Quality AssuranceCreate and maintain a comprehensive strategy to ensure data quality across the organization, defining standards and processesConduct weekly spot audits within departments to ensure service standard consistency is maintained at all timesLiaise with L&D and Operational Directors to create robust training programs based on data provided through audits, guest feedback and performance metricsIdentify trends and work with department leaders on providing action plans where needed. Continuously monitor data quality metrics, analyze data to identify patterns and issues, and generate reports on data integrity. Pay Range: $60k/year - $68k/year