IT Support Lead

Description We are in the process of adding an IT Support Lead to our team based in New York, New York. In this role, you will be providing technical support to our regional US employees, managing incident tickets, and liaising with various support teams. This role is within the IT industry.Responsibilities: Serve as the primary contact for high priority incidents and requests, especially for executives and senior business stakeholders. Ensure high-quality support is provided and relationships with key executives and assistants are fostered. Manage and resolve tickets using the group service management tool, ServiceNow. Provide support and advanced troubleshooting for mobile devices, including Apple and Android technologies. Take ownership of wider impacting issues, perform advanced troubleshooting, and conduct root cause analysis. Coordinate with relevant support teams for task delegation and escalation. Perform daily checks, provide support for on-site AV systems, and maintain conference rooms. Handle local printer support, including liaising with third parties for prompt diagnosis and remediation. Administer Active Directory Users and Computers. Offer support for Microsoft products, including Windows 11 and O365. Provide basic support for MAC OS X and network troubleshooting. Participate in ad-hoc support requests, desk moves, desk side support, and home visits. Travel to other US office locations to provide support for senior executives during business-critical conferences/meetings. Ensure business support during core hours. Be available for potential weekend support and out of hours support when necessary. Requirements Minimum of 3 years of experience in an IT support role or similar position Proficiency in Android Development Working knowledge of Cisco Technologies Familiarity with Citrix Technologies Experience with Mac Computers Demonstrated skills in Microsoft products Proficient in Active Directory Ability to work with Apple Devices Solid understanding of Computer Hardware Experience in Configuration Management Proven track record in Deployments Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .