GENERAL PURPOSE:Provides leadership and expertise and works closely with their peer group to support the University of Rochester¿s Workday based Student Information system. Works closely with the Registrar, Advising, and Bursar Offices to provide operational support and ongoing improvement efforts. Is responsible for group activities related to developing requirements and designing documentation along with use cases, based on user input. Documents and evaluates work flow and business process analysis, data configuration and testing strategies. Works collaboratively with other IT teams such as integrators, security administrators, and report writers to implement new systems or functions to support business needs. Delivers, configures and implements new systems or functions and is responsible for administration, maintenance and security compliance of University business systems. Ensures that quality application maintenance and upgrades are delivered. Functional higher education experience, comfort with an agile framework, and project management skills are critical to this role.RESPONSIBILITIES:
Works with and leads user communities and support team members to understand and document business requirements, create functional or solution documentation, translates requirements into configurable software components and rules to solve complex business problems.Completes assigned application configuration or development deliverables and leads teams in the completion and testing of their assigned deliverables.
Leads and participates in regular team retrospective events with a continuous improvement mindset. Promotes andleads the identification, recommendation and delivery of improvement opportunities and best practices that improve the system solution, user or team productivity. Provides cross-training, peer support and leads team meetings. Leads the development of Business Continuity Plans/Procedures. Leads and participates in the estimation and planning of future work plans. Leads coordination of communications to the user community which document and enhance business processes and provide supporting documentation. Develops, reviews and approves procedures used to maintain applications, system documents and programs.
Works independently to provide business analysis and support services for non-production and production environments, including requirements analysis, configuration, testing and implementation. Answers end user requests for support, including troubleshooting, break/fix support, researching and solving problems, and serves as a final escalation point on complex issues. Provides on call support after hours as defined by the application support requirements. Provides direction to technical and functional personnel. Handles escalations or more complex or interdisplinary requests for support services, including validation of system fixes, enhancements, interfaces, reports, configurations, upgrades, regulatory updates and implementation of new modules and features. Maintain data integrity by creating and executing queries, reports and/or SQL, analyzing data and identifying system improvements.
Leads and participates in user community events to promote and communicate project goals, timeframe and high-level changes and conduct training. Leads and participates in smaller systems projects or enhancements, ensuring delivery upon assigned tasks in alignment with project plans and estimates. Prepares project plans and budgets for clients based upon scope of the initiative, as requested.
Maintains a deep and broad knowledge of the assigned functional area, University policies and procedures, related industry standards, best practices, regulations, changes in relevant federal and state laws, issues and developments, and related technologies. Grows knowledge beyond functional area of responsibility into related areas business and systems. Participates in and may lead external function specific communities of practice, gaining and sharing functional knowledge.
Other duties as assigned.QUALIFICATIONS:
Associates Degree in related discipline required
Bachelor¿s degree in related discipline preferred
3 years of relevant experience required
Equivalent combination of education and experience required
1 year of supervisory or management experience required
Experience in higher education field, medical, technical or healthcare setting preferred
Experience with project management methodologies, including Agile, from planning through implementation preferred
Strong attention to detail required
Strong communication skills; strong organizational and follow-up skills; ability to independently prioritize work required
Ability to provide after-hours on-call support required
Familiarity with Meaningful Use (ARRA) as well as HIPAA, JCAHO and other regulations required
Skilled in using Microsoft software, specifically Office related collaboration tools preferred
The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University¿s mission to Learn, Discover, Heal, Create ¿ and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.How To ApplyAll applicants must apply online.EOE Minorities/Females/Protected Veterans/DisabledPay RangePay Range: $77,216 - $115,824 AnnuallyThe referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job¿s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.Apply for Job
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Full/Part Time: Full-Time
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